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Merge pull request #3407 from edx/ahodges/documentation/DOC264

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Ahodges/documentation/doc264
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Alison Hodges
2014-04-22 09:20:43 -04:00
parent 581716cbdd 03da681d52
commit bed7f2c81a
2 changed files with 20 additions and 5 deletions
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docs/en_us/course_authors/source/change_log.rst
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@@ -12,6 +12,8 @@ April, 2014
* - Date
- Change
* - 04/22/14
- Updated the :ref:`Bulk Email` section with information about the dashboard option to opt out of course email.
* - 4/16/14
- Updated "Transcripts in Additional Languages" in :ref:`Working with Video Components`.
* - 04/16/14

23
docs/en_us/course_authors/source/releasing_course/course_launching.rst
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@@ -104,8 +104,10 @@ recipients by selecting one of these predefined groups:
* **Myself**, to test out a message before sending it to a larger group.
* **Staff and Instructors**, to contact other members of the administrative
team.
* **All (students, staff and instructors)**, to communicate with all currently
enrolled students and the administrative team.
* **All (students, staff and instructors)**, to communicate with currently
enrolled students and the administrative team.
.. note:: Students can opt not to receive email messages through the **Email Settings** link for each course on their dashboards. Email messages are not sent to these students.
When you use the bulk email feature, consider that messages **cannot be
cancelled** after they are sent. Before you send a message to all course
@@ -144,12 +146,12 @@ To send an email message to course participants:
Instructor Tasks** section of the page.
======================================================
Message Queueing and Delivery
Message Queueing
======================================================
When you send a message, it is queued for processing as a bulk email task.
Multiple courses use the same queue to complete these tasks, so it can take
some time for your message to be delivered to its recipients. If your course
some time for your message to be sent to all of its recipients. If your course
is a MOOC, consider limiting the number of messages that you send to all
course participants to no more than one per week.
@@ -199,4 +201,15 @@ To produce the Email Task History report:
.. image:: ../Images/Bulk_email_history.png
:width: 800
:alt: A tabular report with a row for each message sent and columns for requester, date and time submitted, duration, state, task status, and task progress.
:alt: A tabular report with a row for each message sent and columns for requester, date and time submitted, duration, state, task status, and task progress.
For messages with a State of "Success", the Task Progress can show an informational message such as "Message successfully emailed for 13457 recipients (skipping 29) (out of 13486)". To interpret this message, note that:
* The first number indicates the number of messages sent to the selected
recipients.
* The second "skipping" number indicates the number of enrolled users who have
opted out of receiving course email messages on their dashboards.
* The final "out of" number indicates the number of users in the set of selected
recipients who were enrolled in the course when you sent the email message.
For email messages addressed to a large number of users, the number of
enrolled students can change while the message is queued for processing.