From 03da681d525989f4dc69e3ef6742607191162e73 Mon Sep 17 00:00:00 2001 From: Alison Hodges Date: Fri, 18 Apr 2014 16:10:05 -0400 Subject: [PATCH] DOC-264, clarify that students can opt out of email --- .../course_authors/source/change_log.rst | 2 ++ .../releasing_course/course_launching.rst | 23 +++++++++++++++---- 2 files changed, 20 insertions(+), 5 deletions(-) diff --git a/docs/en_us/course_authors/source/change_log.rst b/docs/en_us/course_authors/source/change_log.rst index 50537ec356..e1604ec2f6 100644 --- a/docs/en_us/course_authors/source/change_log.rst +++ b/docs/en_us/course_authors/source/change_log.rst @@ -12,6 +12,8 @@ April, 2014 * - Date - Change + * - 04/22/14 + - Updated the :ref:`Bulk Email` section with information about the dashboard option to opt out of course email. * - 4/16/14 - Updated "Transcripts in Additional Languages" in :ref:`Working with Video Components`. * - 04/16/14 diff --git a/docs/en_us/course_authors/source/releasing_course/course_launching.rst b/docs/en_us/course_authors/source/releasing_course/course_launching.rst index 3f0d788df6..0e55f2cfd3 100644 --- a/docs/en_us/course_authors/source/releasing_course/course_launching.rst +++ b/docs/en_us/course_authors/source/releasing_course/course_launching.rst @@ -104,8 +104,10 @@ recipients by selecting one of these predefined groups: * **Myself**, to test out a message before sending it to a larger group. * **Staff and Instructors**, to contact other members of the administrative team. -* **All (students, staff and instructors)**, to communicate with all currently - enrolled students and the administrative team. +* **All (students, staff and instructors)**, to communicate with currently + enrolled students and the administrative team. + +.. note:: Students can opt not to receive email messages through the **Email Settings** link for each course on their dashboards. Email messages are not sent to these students. When you use the bulk email feature, consider that messages **cannot be cancelled** after they are sent. Before you send a message to all course @@ -144,12 +146,12 @@ To send an email message to course participants: Instructor Tasks** section of the page. ====================================================== -Message Queueing and Delivery +Message Queueing ====================================================== When you send a message, it is queued for processing as a bulk email task. Multiple courses use the same queue to complete these tasks, so it can take -some time for your message to be delivered to its recipients. If your course +some time for your message to be sent to all of its recipients. If your course is a MOOC, consider limiting the number of messages that you send to all course participants to no more than one per week. @@ -199,4 +201,15 @@ To produce the Email Task History report: .. image:: ../Images/Bulk_email_history.png :width: 800 - :alt: A tabular report with a row for each message sent and columns for requester, date and time submitted, duration, state, task status, and task progress. \ No newline at end of file + :alt: A tabular report with a row for each message sent and columns for requester, date and time submitted, duration, state, task status, and task progress. + +For messages with a State of "Success", the Task Progress can show an informational message such as "Message successfully emailed for 13457 recipients (skipping 29) (out of 13486)". To interpret this message, note that: + +* The first number indicates the number of messages sent to the selected + recipients. +* The second "skipping" number indicates the number of enrolled users who have + opted out of receiving course email messages on their dashboards. +* The final "out of" number indicates the number of users in the set of selected + recipients who were enrolled in the course when you sent the email message. + For email messages addressed to a large number of users, the number of + enrolled students can change while the message is queued for processing.