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Updated Zendesk error handling

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Properly logging exceptions so we have the complete stacktrace.

ECOM-2792
This commit is contained in:
Clinton Blackburn
2015-11-05 11:52:53 -05:00
parent e46b43963c
commit bb0effb75c
1 changed files with 4 additions and 4 deletions
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8
common/djangoapps/util/views.py
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@@ -175,8 +175,8 @@ def _record_feedback_in_zendesk(realname, email, subject, details, tags, additio
}
try:
ticket_id = zendesk_api.create_ticket(new_ticket)
except zendesk.ZendeskError as err:
log.error("Error creating Zendesk ticket: %s", str(err))
except zendesk.ZendeskError:
log.exception("Error creating Zendesk ticket")
return False
# Additional information is provided as a private update so the information
@@ -184,8 +184,8 @@ def _record_feedback_in_zendesk(realname, email, subject, details, tags, additio
ticket_update = {"ticket": {"comment": {"public": False, "body": additional_info_string}}}
try:
zendesk_api.update_ticket(ticket_id, ticket_update)
except zendesk.ZendeskError as err:
log.error("Error updating Zendesk ticket: %s", str(err))
except zendesk.ZendeskError:
log.exception("Error updating Zendesk ticket")
# The update is not strictly necessary, so do not indicate failure to the user
pass