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43 Commits

Author SHA1 Message Date
Bill Filler
6606ddefff Add feature-based enrollment search to support form 2018-12-11 09:53:19 -05:00
Ned Batchelder
3353e7425e Remove unused imports 2018-11-03 16:07:05 -04:00
Bill DeRusha
b43b174fdd Set usable password when canceling user retirement 2018-09-21 14:18:57 -04:00
Tasawer Nawaz
8868f07394 inactive enrollments in support tool 
LEARNER-4744
 2018-07-02 19:02:43 +05:00
Robert Raposa
92283a33b9 Remove unused imports. 2018-06-21 08:55:23 -04:00
Eric Fischer
247bb50ed2 s/django.core.urlresolvers/django.urls/g 
Django 1.10 deprecation fix for Hackathon XIX
Addresses PLAT-1397
 2018-06-05 13:59:09 -04:00
Douglas Hall
c6ec5edbf7 Add API documentation with django-rest-swagger. 2018-05-08 14:38:33 -04:00
Eric Fischer
e18448e27d Silence deprecation warnings 
https://docs.djangoproject.com/en/1.11/releases/1.10/#using-user-is-authenticated-and-user-is-anonymous-as-methods
 2018-05-02 10:03:50 -04:00
Waheed Ahmed
2c09ebb208 Update support form to make course required. 
Update support form to auto select course and make course
selection required to submit form.

LEARNER-4254
 2018-04-24 14:29:49 +05:00
Uman Shahzad
87919f4d53 Add Enterprise middleware that injects customer data. 2018-04-21 08:14:52 +05:00
George Babey
a155aad01c Revert "Show Enterprise display name if we should hide sensitive username." 
This reverts commit d58bd06928.

This commit caused performance issues due to increased API load from checking the
enterprise association on each page load
 2018-04-17 09:07:17 -04:00
Uman Shahzad
d58bd06928 Show Enterprise display name if we should hide sensitive username. 2018-04-12 19:10:30 +05:00
Waheed Ahmed
ce7e144088 Fix 500 error on new contact us form. 
If learner has enrollments without course overview object server raises
error, fixed using course_overview property of course enrollment.

LEARNER-4426
 2018-04-12 16:10:18 +05:00
Tasawer Nawaz
67962748b2 add note on for logged out users on support form 
LEARNER-3783
 2018-04-04 12:43:07 +05:00
Michael LoTurco
537b6652c2 adds entitlment tool to support tool home 2018-03-26 12:53:22 -04:00
McKenzie Welter
e5d1f04a89 move support actions to existing entitlement api 2018-03-22 16:11:46 -04:00
Michael LoTurco
3b928e3e99 Adds EntitlementSupportView, Template, and base react element 2018-03-09 14:01:12 -05:00
Bill DeRusha
44469a9ba4 Merge pull request #17386 from edx/bderusha/generic-zendesk 
Create generic support ticket interface (remove zendesk specific code)
 2018-02-26 15:21:37 -05:00
McKenzie Welter
3e675c36eb don't link to API endpoint from support page 2018-02-20 15:46:55 -05:00
Michael LoTurco
449c6903a6 Add Support endpoint for Course Entitlements 2018-02-20 13:20:47 -05:00
Bill DeRusha
8ea03ad9d2 Create generic support ticket interface (remove zendesk specific code) 2018-02-16 14:58:11 -05:00
Jeremy Bowman
5289c7e828 PLAT-1915 Stop using deprecated BaseException.message 2018-01-31 17:22:01 -05:00
uzairr
266c8fe737 Add Manage User Feature to Support Tool 
Support Team receive much requests from the users to disable their
accounts on edX.To fullfill their requests, Support has to contact
DevOps.To avoid it, a new feature is added which can easily disable
the user account.

LEARNER-3529
 2018-01-30 12:16:44 +05:00
John Eskew
27edca3c5e Replace all clean_course_id form methods with common method. 2018-01-25 11:38:46 -05:00
Jeremy Bowman
bd9c7a082e PLAT-1863 Fixes for LMS shards 2 and 3 tests under Django 1.9 2017-12-22 16:53:01 -05:00
Tasawer Nawaz
82051d0312 zendesk proxy and front end of support form updated + filuploading is disbaled 
LEARNER-3594
 2017-12-20 22:16:31 +05:00
Dennis Jen
aca284b744 Remove zendesk access token from support view 2017-12-05 15:35:57 -05:00
Waheed Ahmed
a119d5b977 Added tag enterprise tickets functionality. 
New support form should tag enterprise tickets.

LEARNER-2862
 2017-11-15 16:24:12 +05:00
Tasawer Nawaz
a89042ab7c integrate zendesk with new single support form 
LEARNER-2736
 2017-11-14 20:43:08 +05:00
tasawernawaz
5d97f6a3b0 add success component on successfull form submission LEARNER-2735 2017-11-02 22:41:58 +05:00
tasawernawaz
9d827b7e0c make username and courses dropdown dynamic 
LEARNER-2679
 2017-09-26 16:51:14 +05:00
tasawernawaz
07db2613d7 add single support form for contact us, html and css only 
LEARNER-2580
 2017-09-21 15:17:03 +05:00
cahrens
819a56fee3 Remove usages of deprecated SlashSeparatedCourseKey. 2017-08-14 11:01:00 -04:00
Andy Armstrong
79acb5c5be Reorder LMS imports using isort 2017-06-11 21:48:06 -04:00
Renzo Lucioni
136e7f9b16 Remove program certification view from the support app 
This functionality hasn't been used since it was introduced. It is superseded by the backpopulate_program_credentials management command. This is another commit in a series removing use of the old programs service from edx-platform.

ECOM-4422
 2017-01-27 13:14:45 -05:00
Matthew Piatetsky
05b461824e Pull programs from catalog when issuing program credentials 
Lays the groundwork for pulling all program data from the catalog.

ECOM-6535
 2017-01-20 14:48:43 -05:00
Tasawer
c6a6cdd72d Quality fixes. 
ECOM-4214
 2016-06-06 16:50:16 +05:00
Attiya Ishaque
751890b3da Email address with '+' is accepted by Student Support. 2016-03-14 18:11:19 +05:00
Renzo Lucioni
619420bb80 Add API endpoint for issuing programs certificates 
Allows staff users to manually enqueue the task responsible for awarding programs certificates. ECOM-3692.
 2016-02-17 13:52:27 -05:00
Peter Fogg
b96a8bf6ff Allow searching enrollments by email as well as username. 
This brings the enrollment support tool's UI in line with the other
support tools.
 2015-12-30 16:53:31 -05:00
asadiqbal
37aebaa73b SOL-1492 2015-12-18 18:19:17 +05:00
Peter Fogg
a680919e8c Support tool for changing enrollments. 
Allows support staff or global staff to view a list of a learner's
enrollments, and change enrollment modes. We generate a
ManualEnrollmentAudit record for these enrollment changes in order to
track updates. Additionally, enrollment changes are handled through
the enrollment API, which handles bookkeeping such as granting refunds
where appropriate.

ECOM-2825
 2015-12-16 14:17:19 -05:00
Will Daly
ad9d9eb04e Support team UI for regenerating certificates 
* Add new role for support staff.
* Move dashboard/support functionality into a new Django app called "support".
* Add support view for searching and regenerating certificates.
* Refactor certificates views into separate files.
 2015-08-12 07:09:46 -07:00