Tasawer Nawaz
67962748b2
add note on for logged out users on support form
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LEARNER-3783
2018-04-04 12:43:07 +05:00
Michael LoTurco
537b6652c2
adds entitlment tool to support tool home
2018-03-26 12:53:22 -04:00
McKenzie Welter
e5d1f04a89
move support actions to existing entitlement api
2018-03-22 16:11:46 -04:00
Michael LoTurco
3b928e3e99
Adds EntitlementSupportView, Template, and base react element
2018-03-09 14:01:12 -05:00
Bill DeRusha
44469a9ba4
Merge pull request #17386 from edx/bderusha/generic-zendesk
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Create generic support ticket interface (remove zendesk specific code)
2018-02-26 15:21:37 -05:00
McKenzie Welter
3e675c36eb
don't link to API endpoint from support page
2018-02-20 15:46:55 -05:00
Michael LoTurco
449c6903a6
Add Support endpoint for Course Entitlements
2018-02-20 13:20:47 -05:00
Bill DeRusha
8ea03ad9d2
Create generic support ticket interface (remove zendesk specific code)
2018-02-16 14:58:11 -05:00
Jeremy Bowman
5289c7e828
PLAT-1915 Stop using deprecated BaseException.message
2018-01-31 17:22:01 -05:00
uzairr
266c8fe737
Add Manage User Feature to Support Tool
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Support Team receive much requests from the users to disable their
accounts on edX.To fullfill their requests, Support has to contact
DevOps.To avoid it, a new feature is added which can easily disable
the user account.
LEARNER-3529
2018-01-30 12:16:44 +05:00
John Eskew
27edca3c5e
Replace all clean_course_id form methods with common method.
2018-01-25 11:38:46 -05:00
Jeremy Bowman
bd9c7a082e
PLAT-1863 Fixes for LMS shards 2 and 3 tests under Django 1.9
2017-12-22 16:53:01 -05:00
Tasawer Nawaz
82051d0312
zendesk proxy and front end of support form updated + filuploading is disbaled
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LEARNER-3594
2017-12-20 22:16:31 +05:00
Dennis Jen
aca284b744
Remove zendesk access token from support view
2017-12-05 15:35:57 -05:00
Waheed Ahmed
a119d5b977
Added tag enterprise tickets functionality.
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New support form should tag enterprise tickets.
LEARNER-2862
2017-11-15 16:24:12 +05:00
Tasawer Nawaz
a89042ab7c
integrate zendesk with new single support form
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LEARNER-2736
2017-11-14 20:43:08 +05:00
tasawernawaz
5d97f6a3b0
add success component on successfull form submission LEARNER-2735
2017-11-02 22:41:58 +05:00
tasawernawaz
9d827b7e0c
make username and courses dropdown dynamic
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LEARNER-2679
2017-09-26 16:51:14 +05:00
tasawernawaz
07db2613d7
add single support form for contact us, html and css only
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LEARNER-2580
2017-09-21 15:17:03 +05:00
cahrens
819a56fee3
Remove usages of deprecated SlashSeparatedCourseKey.
2017-08-14 11:01:00 -04:00
Andy Armstrong
79acb5c5be
Reorder LMS imports using isort
2017-06-11 21:48:06 -04:00
Renzo Lucioni
136e7f9b16
Remove program certification view from the support app
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This functionality hasn't been used since it was introduced. It is superseded by the backpopulate_program_credentials management command. This is another commit in a series removing use of the old programs service from edx-platform.
ECOM-4422
2017-01-27 13:14:45 -05:00
Matthew Piatetsky
05b461824e
Pull programs from catalog when issuing program credentials
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Lays the groundwork for pulling all program data from the catalog.
ECOM-6535
2017-01-20 14:48:43 -05:00
Tasawer
c6a6cdd72d
Quality fixes.
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ECOM-4214
2016-06-06 16:50:16 +05:00
Attiya Ishaque
751890b3da
Email address with '+' is accepted by Student Support.
2016-03-14 18:11:19 +05:00
Renzo Lucioni
619420bb80
Add API endpoint for issuing programs certificates
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Allows staff users to manually enqueue the task responsible for awarding programs certificates. ECOM-3692.
2016-02-17 13:52:27 -05:00
Peter Fogg
b96a8bf6ff
Allow searching enrollments by email as well as username.
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This brings the enrollment support tool's UI in line with the other
support tools.
2015-12-30 16:53:31 -05:00
asadiqbal
37aebaa73b
SOL-1492
2015-12-18 18:19:17 +05:00
Peter Fogg
a680919e8c
Support tool for changing enrollments.
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Allows support staff or global staff to view a list of a learner's
enrollments, and change enrollment modes. We generate a
ManualEnrollmentAudit record for these enrollment changes in order to
track updates. Additionally, enrollment changes are handled through
the enrollment API, which handles bookkeeping such as granting refunds
where appropriate.
ECOM-2825
2015-12-16 14:17:19 -05:00
Will Daly
ad9d9eb04e
Support team UI for regenerating certificates
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* Add new role for support staff.
* Move dashboard/support functionality into a new Django app called "support".
* Add support view for searching and regenerating certificates.
* Refactor certificates views into separate files.
2015-08-12 07:09:46 -07:00
