Add a prefix string to Zendesk errors to be more searchable in Splunk

common/djangoapps/util/views.py

@@ -161,7 +161,7 @@ def submit_feedback_via_zendesk(request):
     try:
         ticket_id = zendesk_api.create_ticket(new_ticket)
     except zendesk.ZendeskError as err:
-        log.error("%s", str(err))
+        log.error("Error creating Zendesk ticket: %s", str(err))
         return HttpResponse(status=500)
 
     # Additional information is provided as a private update so the information
@@ -170,7 +170,7 @@ def submit_feedback_via_zendesk(request):
     try:
         zendesk_api.update_ticket(ticket_id, ticket_update)
     except zendesk.ZendeskError as err:
-        log.error("%s", str(err))
+        log.error("Error updating Zendesk ticket: %s", str(err))
         # The update is not strictly necessary, so do not indicate failure to the user
         pass