More self-help

6002x-faq.html

@@ -26,13 +26,31 @@ someone else already signed up with that username. Try a different,
 more unique username. For example, try adding a random number to the
 end.</p>
 
+<h2> I forgot my password </h2> 
+
+<p> The log-in form will have a link to reset your password once the
+course opens. </p>
+
+<h2> The videos stall out </h2>
+
+<p> You should confirm your internet connection is fast enough to stream
+videos, and that Youtube is not blocked by your internet
+provider. Since the videos are hosted by YouTube, we have no control
+over most technical problems with video playback (aside from those
+related specifically to our player). </p>
+
+<p> You should also confirm you have a current version of Flash
+installed. While our player supports YouTube's HTML5 API (which allows
+playback without Flash), this support is experimental, and YouTube can
+(and occasionally does) introduce bugs. </p>
+
 <a name="othercourses" ></a>
 <h2> I am interested in a different subject. What other courses do
 you offer? </h2>
 
 <p> 6.002x is the pilot course for MITx. While we plan to offer a
 range of courses in the future, at present, 6.002x is the only course
-available.</p>
+available. Specific future offerings will be announced later. </p>
 
 <a name="start" ></a>
 <h2>How will I know that the course has started?</h2>
@@ -64,7 +82,8 @@ of acknowledgement that I have enrolled.</h2>
 most common issues are:
 <ul>
 <li> Typo in e-mail address
-<li> Old browser. We recommend trying a modern version of Firefox or Chrome
+<li> Old browser. We recommend downloading the current version of
+Firefox or Chrome. The course requires a modern browser. 
 <li> JavaScript disabled
 <li> Activation e-mail in spam folder. Check spam folder.
 <li> Non-unique username. Try adding a random string at the end.

help.html

@@ -9,7 +9,14 @@
     <h2>Self-help</h2>
 
     <ul>
-      <li>Ask on the <a href="/discussion">discussion forums</a></li>
+      <li>Read
+      the <a href="http://mitx.mit.edu/6002x-faq.html">FAQ</a>
+      carefully</li>
+      <li>Check the <a href="/info">course updates</a> -- we will
+      announce major errors and issues there </li>
+      <li>Check whether the issues has been asked on
+      the <a href="/discussion">discussion forums</a>, and if not,
+      ask</li>
       <li>Ask in the IRC channel (irc.mitx.mit.edu, channel #6002)]</li>
       <li>Check the <a href="/info">course handouts.</a></li>
     </ul>