Support tool for changing enrollments.

Allows support staff or global staff to view a list of a learner's enrollments, and change enrollment modes. We generate a ManualEnrollmentAudit record for these enrollment changes in order to track updates. Additionally, enrollment changes are handled through the enrollment API, which handles bookkeeping such as granting refunds where appropriate. ECOM-2825
2015-12-11 17:10:49 -05:00
parent 98f73c062b
commit 30f25105e9
24 changed files with 1053 additions and 17 deletions
--- a/common/djangoapps/student/models.py
+++ b/common/djangoapps/student/models.py
@@ -1489,7 +1489,7 @@ class ManualEnrollmentAudit(models.Model):
        """
        saves the student manual enrollment information
        """
-        cls.objects.create(
+        return cls.objects.create(
            enrolled_by=user,
            enrolled_email=email,
            state_transition=state_transition,
--- a/lms/djangoapps/support/serializers.py
+++ b/lms/djangoapps/support/serializers.py
@@ -0,0 +1,15 @@
+"""
+Serializers for use in the support app.
+"""
+from rest_framework import serializers
+
+from student.models import ManualEnrollmentAudit
+
+
+class ManualEnrollmentSerializer(serializers.ModelSerializer):
+    """Serializes a manual enrollment audit object."""
+    enrolled_by = serializers.SlugRelatedField(slug_field='email', read_only=True, default='')
+
+    class Meta(object):
+        model = ManualEnrollmentAudit
+        fields = ('enrolled_by', 'time_stamp', 'reason')
--- a/lms/djangoapps/support/static/support/js/collections/enrollment.js
+++ b/lms/djangoapps/support/static/support/js/collections/enrollment.js
@@ -0,0 +1,18 @@
+;(function (define) {
+    'use strict';
+    define(['backbone', 'support/js/models/enrollment'],
+        function(Backbone, EnrollmentModel) {
+            return Backbone.Collection.extend({
+                model: EnrollmentModel,
+
+                initialize: function(models, options) {
+                    this.user = options.user || '';
+                    this.baseUrl = options.baseUrl;
+                },
+
+                url: function() {
+                    return this.baseUrl + this.user;
+                }
+            });
+    });
+}).call(this, define || RequireJS.define);
--- a/lms/djangoapps/support/static/support/js/enrollment_factory.js
+++ b/lms/djangoapps/support/static/support/js/enrollment_factory.js
@@ -0,0 +1,13 @@
+;(function (define) {
+    'use strict';
+
+    define([
+        'underscore',
+        'support/js/views/enrollment'
+    ], function (_, EnrollmentView) {
+        return function (options) {
+            options = _.extend({el: '.enrollment-content'}, options);
+            return new EnrollmentView(options).render();
+        };
+    });
+}).call(this, define || RequireJS.define);
--- a/lms/djangoapps/support/static/support/js/models/enrollment.js
+++ b/lms/djangoapps/support/static/support/js/models/enrollment.js
@@ -0,0 +1,24 @@
+(function (define) {
+    'use strict';
+    define(['backbone', 'underscore'], function (Backbone, _) {
+        return Backbone.Model.extend({
+            updateEnrollment: function (new_mode, reason) {
+                return $.ajax({
+                    url: this.url(),
+                    type: 'POST',
+                    contentType: 'application/json',
+                    data: JSON.stringify({
+                        course_id: this.get('course_id'),
+                        new_mode: new_mode,
+                        old_mode: this.get('mode'),
+                        reason: reason
+                    }),
+                    success: _.bind(function (response) {
+                        this.set('manual_enrollment', response);
+                        this.set('mode', new_mode);
+                    }, this)
+                });
+            }
+        });
+    });
+}).call(this, define || RequireJS.define);
--- a/lms/djangoapps/support/static/support/js/spec/collections/enrollment_spec.js
+++ b/lms/djangoapps/support/static/support/js/spec/collections/enrollment_spec.js
@@ -0,0 +1,22 @@
+define([
+    'common/js/spec_helpers/ajax_helpers',
+    'support/js/spec_helpers/enrollment_helpers',
+    'support/js/collections/enrollment',
+], function (AjaxHelpers, EnrollmentHelpers, EnrollmentCollection) {
+    'use strict';
+
+    describe('EnrollmentCollection', function () {
+        var enrollmentCollection;
+
+        beforeEach(function () {
+            enrollmentCollection = new EnrollmentCollection([EnrollmentHelpers.mockEnrollmentData], {
+                user: 'test-user',
+                baseUrl: '/support/enrollment/'
+            });
+        });
+
+        it('sets its URL based on the user', function () {
+            expect(enrollmentCollection.url()).toEqual('/support/enrollment/test-user');
+        });
+    });
+});
--- a/lms/djangoapps/support/static/support/js/spec/models/enrollment_spec.js
+++ b/lms/djangoapps/support/static/support/js/spec/models/enrollment_spec.js
@@ -0,0 +1,44 @@
+define([
+    'common/js/spec_helpers/ajax_helpers',
+    'support/js/spec_helpers/enrollment_helpers',
+    'support/js/models/enrollment'
+], function (AjaxHelpers, EnrollmentHelpers, EnrollmentModel) {
+    'use strict';
+
+    describe('EnrollmentModel', function () {
+        var enrollment;
+
+        beforeEach(function () {
+            enrollment = new EnrollmentModel(EnrollmentHelpers.mockEnrollmentData);
+            enrollment.url = function () {
+                return '/support/enrollment/test-user';
+            };
+        });
+
+        it('can save an enrollment to the server and updates itself on success', function () {
+            var requests = AjaxHelpers.requests(this),
+                manual_enrollment = {
+                    'enrolled_by': 'staff@edx.org',
+                    'reason': 'Financial Assistance'
+                };
+            enrollment.updateEnrollment('verified', 'Financial Assistance');
+            AjaxHelpers.expectJsonRequest(requests, 'POST', '/support/enrollment/test-user', {
+                course_id: EnrollmentHelpers.TEST_COURSE,
+                new_mode: 'verified',
+                old_mode: 'audit',
+                reason: 'Financial Assistance'
+            });
+            AjaxHelpers.respondWithJson(requests, manual_enrollment);
+            expect(enrollment.get('mode')).toEqual('verified');
+            expect(enrollment.get('manual_enrollment')).toEqual(manual_enrollment);
+        });
+
+        it('does not update itself on a server error', function () {
+            var requests = AjaxHelpers.requests(this);
+            enrollment.updateEnrollment('verified', 'Financial Assistance');
+            AjaxHelpers.respondWithError(requests, 500);
+            expect(enrollment.get('mode')).toEqual('audit');
+            expect(enrollment.get('manual_enrollment')).toEqual({});
+        });
+    });
+});
--- a/lms/djangoapps/support/static/support/js/spec/views/certificates_spec.js
+++ b/lms/djangoapps/support/static/support/js/spec/views/certificates_spec.js
--- a/lms/djangoapps/support/static/support/js/spec/views/enrollment_modal_spec.js
+++ b/lms/djangoapps/support/static/support/js/spec/views/enrollment_modal_spec.js
@@ -0,0 +1,108 @@
+define([
+    'underscore',
+    'common/js/spec_helpers/ajax_helpers',
+    'support/js/spec_helpers/enrollment_helpers',
+    'support/js/models/enrollment',
+    'support/js/views/enrollment_modal'
+], function (_, AjaxHelpers, EnrollmentHelpers, EnrollmentModel, EnrollmentModal) {
+    'use strict';
+
+    describe('EnrollmentModal', function () {
+
+        var modal;
+
+        beforeEach(function () {
+            var enrollment = new EnrollmentModel(EnrollmentHelpers.mockEnrollmentData);
+            enrollment.url = function () {
+                return '/support/enrollment/test-user';
+            };
+            setFixtures('<div class="enrollment-modal-wrapper is-hidden"></div>');
+            modal = new EnrollmentModal({
+                el: $('.enrollment-modal-wrapper'),
+                enrollment: enrollment,
+                modes: ['verified', 'audit'],
+                reasons: _.reduce(
+                    ['Financial Assistance', 'Stampeding Buffalo', 'Angry Customer'],
+                    function (acc, x) { acc[x] = x; return acc; },
+                    {}
+                )
+            }).render();
+        });
+
+        it('can render itself', function () {
+            expect($('.enrollment-modal h1').text()).toContain(
+                'Change enrollment for ' + EnrollmentHelpers.TEST_COURSE
+            );
+            expect($('.enrollment-change-field p').first().text()).toContain('Current enrollment mode: audit');
+
+            _.each(['verified', 'audit'], function (mode) {
+                expect($('.enrollment-new-mode').html()).toContain('<option value="' + mode + '">');
+            });
+
+            _.each(['', 'Financial Assistance', 'Stampeding Buffalo', 'Angry Customer'], function (reason) {
+                expect($('.enrollment-reason').html()).toContain('<option value="' + reason + '">');
+            });
+        });
+
+        it('is hidden by default', function () {
+            expect($('.enrollment-modal-wrapper')).toHaveClass('is-hidden');
+        });
+
+        it('can show and hide itself', function () {
+            modal.show();
+            expect($('.enrollment-modal-wrapper')).not.toHaveClass('is-hidden');
+            modal.hide();
+            expect($('.enrollment-modal-wrapper')).toHaveClass('is-hidden');
+        });
+
+        it('shows errors on submit if a reason is not given', function () {
+            expect($('.enrollment-change-errors').css('display')).toEqual('none');
+            $('.enrollment-change-submit').click();
+            expect($('.enrollment-change-errors').css('display')).not.toEqual('none');
+            expect($('.enrollment-change-errors').text()).toContain('Please specify a reason.');
+        });
+
+        it('can does not error if a free-form reason is given', function () {
+            AjaxHelpers.requests(this);
+            $('.enrollment-reason-other').val('For Fun');
+            $('.enrollment-change-submit').click();
+            expect($('.enrollment-change-errors').css('display')).toEqual('none');
+        });
+
+        it('can submit an enrollment change request and hides itself on success', function () {
+            var requests = AjaxHelpers.requests(this);
+            $('.enrollment-new-mode').val('verified');
+            $('.enrollment-reason').val('Financial Assistance');
+            $('.enrollment-change-submit').click();
+            AjaxHelpers.expectJsonRequest(requests, 'POST', '/support/enrollment/test-user', {
+                course_id: EnrollmentHelpers.TEST_COURSE,
+                new_mode: 'verified',
+                old_mode: 'audit',
+                reason: 'Financial Assistance'
+            });
+            AjaxHelpers.respondWithJson(requests, {
+                'enrolled_by': 'staff@edx.org',
+                'reason': 'Financial Assistance'
+            });
+            expect($('.enrollment-change-errors').css('display')).toEqual('none');
+        });
+
+        it('shows a message on a server error', function () {
+            var requests = AjaxHelpers.requests(this);
+            $('.enrollment-new-mode').val('verified');
+            $('.enrollment-reason').val('Financial Assistance');
+            $('.enrollment-change-submit').click();
+            AjaxHelpers.respondWithError(requests, 500);
+            expect($('.enrollment-change-errors').css('display')).not.toEqual('none');
+            expect($('.enrollment-change-errors').text()).toContain('Something went wrong');
+        });
+
+        it('hides itself on cancel', function () {
+            var requests = AjaxHelpers.requests(this);
+            modal.show();
+            $('.enrollment-change-cancel').click();
+            AjaxHelpers.expectNoRequests(requests);
+            expect($('.enrollment-change-errors').css('display')).toEqual('none');
+        });
+    });
+});
--- a/lms/djangoapps/support/static/support/js/spec/views/enrollment_spec.js
+++ b/lms/djangoapps/support/static/support/js/spec/views/enrollment_spec.js
@@ -0,0 +1,62 @@
+define([
+    'underscore',
+    'common/js/spec_helpers/ajax_helpers',
+    'support/js/spec_helpers/enrollment_helpers',
+    'support/js/views/enrollment'
+], function (_, AjaxHelpers, EnrollmentHelpers, EnrollmentView) {
+    'use strict';
+
+    var enrollmentView,
+        createEnrollmentView = function (options) {
+            if (_.isUndefined(options)) {
+                options = {};
+            }
+            return new EnrollmentView(_.extend({}, {
+                el: '.enrollment-content',
+                user: 'test-user',
+                enrollmentsUrl: '/support/enrollment/',
+                enrollmentSupportUrl: '/support/enrollment/',
+            }, options));
+        };
+
+    beforeEach(function () {
+        setFixtures('<div class="enrollment-content"></div>');
+    });
+
+    describe('EnrollmentView', function () {
+        it('can render itself without an initial user', function () {
+            enrollmentView = createEnrollmentView({user: ''}).render();
+            expect($('.enrollment-search input').val()).toBe('');
+            expect($('.enrollment-results').length).toBe(0);
+        });
+
+        it('renders itself when an initial user is provided', function () {
+            var requests = AjaxHelpers.requests(this);
+            enrollmentView = createEnrollmentView().render();
+            AjaxHelpers.expectRequest(requests, 'GET', '/support/enrollment/test-user', null);
+            AjaxHelpers.respondWithJson(requests, [EnrollmentHelpers.mockEnrollmentData]);
+            expect($('.enrollment-search input').val()).toBe('test-user');
+            expect($('.enrollment-results').length).toBe(1);
+            expect($('.enrollment-results td button').first().data()).toEqual({
+                course_id: EnrollmentHelpers.TEST_COURSE,
+                modes: 'audit,verified'
+            });
+        });
+
+        it('re-renders itself when its collection changes', function () {
+            var requests = AjaxHelpers.requests(this);
+            enrollmentView = createEnrollmentView().render();
+            spyOn(enrollmentView, 'render').andCallThrough();
+            AjaxHelpers.respondWithJson(requests, [EnrollmentHelpers.mockEnrollmentData]);
+            expect(enrollmentView.render).toHaveBeenCalled();
+        });
+
+        it('shows a modal dialog to change enrollments', function () {
+            var requests = AjaxHelpers.requests(this);
+            enrollmentView = createEnrollmentView().render();
+            AjaxHelpers.respondWithJson(requests, [EnrollmentHelpers.mockEnrollmentData]);
+            enrollmentView.$('.change-enrollment-btn').first().click();
+            expect($('.enrollment-modal').length).toBe(1);
+        });
+    });
+});
--- a/lms/djangoapps/support/static/support/js/spec_helpers/enrollment_helpers.js
+++ b/lms/djangoapps/support/static/support/js/spec_helpers/enrollment_helpers.js
@@ -0,0 +1,46 @@
+define([], function () {
+    'use strict';
+
+    var testCourse = "course-v1:TestX+T101+2015";
+    return {
+        TEST_COURSE: testCourse,
+        mockEnrollmentData: {
+            created: "2015-12-07T18:17:46.210940Z",
+            mode: "audit",
+            is_active: true,
+            user: "test-user",
+            course_end: "2017-01-01T00:00:00Z",
+            course_start: "2015-01-01T00:00:00Z",
+            course_modes: [
+                {
+                    slug: "audit",
+                    name: "Audit",
+                    min_price: 0,
+                    suggested_prices: "",
+                    currency: "usd",
+                    expiration_datetime: null,
+                    description: null,
+                    sku: "6ED7EDC"
+                },
+                {
+                    slug: "verified",
+                    name: "Verified Certificate",
+                    min_price: 5,
+                    suggested_prices: "",
+                    currency: "usd",
+                    expiration_datetime: null,
+                    description: null,
+                    sku: "25A5354"
+                }
+            ],
+            enrollment_start: null,
+            course_id: testCourse,
+            invite_only: false,
+            enrollment_end: null,
+            verified_price: 5,
+            verified_upgrade_deadline: null,
+            verification_deadline: null,
+            manual_enrollment: {}
+        }
+    };
+});
--- a/lms/djangoapps/support/static/support/js/views/enrollment.js
+++ b/lms/djangoapps/support/static/support/js/views/enrollment.js
@@ -0,0 +1,105 @@
+;(function (define) {
+    'use strict';
+
+    define([
+        'backbone',
+        'underscore',
+        'moment',
+        'support/js/views/enrollment_modal',
+        'support/js/collections/enrollment',
+        'text!support/templates/enrollment.underscore'
+    ], function (Backbone, _, moment, EnrollmentModal, EnrollmentCollection, enrollmentTemplate) {
+        return Backbone.View.extend({
+
+            ENROLLMENT_CHANGE_REASONS: {
+                'Financial Assistance': gettext('Financial Assistance'),
+                'Upset Learner': gettext('Upset Learner'),
+                'Teaching Assistant': gettext('Teaching Assistant')
+            },
+
+            events: {
+                'submit .enrollment-form': 'search',
+                'click .change-enrollment-btn': 'changeEnrollment'
+            },
+
+            initialize: function (options) {
+                var user = options.user;
+                this.initialUser = user;
+                this.enrollmentSupportUrl = options.enrollmentSupportUrl;
+                this.enrollments = new EnrollmentCollection([], {
+                    user: user,
+                    baseUrl: options.enrollmentsUrl
+                });
+                this.enrollments.on('change', _.bind(this.render, this));
+            },
+
+            render: function () {
+                var user = this.enrollments.user;
+                this.$el.html(_.template(enrollmentTemplate, {
+                    user: user,
+                    enrollments: this.enrollments,
+                    formatDate: function (date) {
+                        if (!date) {
+                            return 'N/A';
+                        }
+                        else {
+                            return moment(date).format('MM/DD/YYYY (H:MM UTC)');
+                        }
+                    }
+                }));
+
+                this.checkInitialSearch();
+                return this;
+            },
+
+            /*
+             * Check if the URL has provided an initial search, and
+             * perform that search if so.
+             */
+            checkInitialSearch: function () {
+                if (this.initialUser) {
+                    delete this.initialUser;
+                    this.$('.enrollment-form').submit();
+                }
+            },
+
+            /*
+             * Return the user's search string.
+             */
+            getSearchString: function () {
+                return this.$('#enrollment-query-input').val();
+            },
+
+            /*
+             * Perform the search. Renders the view on success.
+             */
+            search: function (event) {
+                event.preventDefault();
+                this.enrollments.user = this.getSearchString();
+                this.enrollments.fetch({
+                    success: _.bind(function () {
+                        this.render();
+                    }, this)
+                });
+            },
+
+            /*
+             * Show a modal view allowing the user to change a
+             * learner's enrollment.
+             */
+            changeEnrollment: function (event) {
+                var button = $(event.currentTarget),
+                    course_id = button.data('course_id'),
+                    modes = button.data('modes').split(','),
+                    enrollment = this.enrollments.findWhere({course_id: course_id});
+                event.preventDefault();
+                new EnrollmentModal({
+                    el: this.$('.enrollment-modal-wrapper'),
+                    enrollment: enrollment,
+                    modes: modes,
+                    reasons: this.ENROLLMENT_CHANGE_REASONS
+                }).show();
+            }
+        });
+    });
+}).call(this, define || RequireJS.define);
--- a/lms/djangoapps/support/static/support/js/views/enrollment_modal.js
+++ b/lms/djangoapps/support/static/support/js/views/enrollment_modal.js
@@ -0,0 +1,76 @@
+;(function (define) {
+    'use strict';
+
+    define([
+        'backbone',
+        'underscore',
+        'gettext',
+        'text!support/templates/enrollment-modal.underscore'
+    ], function (Backbone, _, gettext, modalTemplate) {
+        var EnrollmentModal = Backbone.View.extend({
+            events: {
+                'click .enrollment-change-submit': 'submitEnrollmentChange',
+                'click .enrollment-change-cancel': 'cancel'
+            },
+
+            initialize: function (options) {
+                this.enrollment = options.enrollment;
+                this.modes = options.modes;
+                this.reasons = options.reasons;
+                this.template = modalTemplate;
+            },
+
+            render: function () {
+                this.$el.html(_.template(this.template, {
+                    enrollment: this.enrollment,
+                    modes: this.modes,
+                    reasons: this.reasons,
+                }));
+                return this;
+            },
+
+            show: function () {
+                this.$el.removeClass('is-hidden').addClass('is-shown');
+                this.render();
+            },
+
+            hide: function () {
+                this.$el.removeClass('is-shown').addClass('is-hidden');
+                this.render();
+            },
+
+            showErrors: function (errorMessage) {
+                this.$('.enrollment-change-errors').text(errorMessage).css('display', '');
+            },
+
+            submitEnrollmentChange: function (event) {
+                var new_mode = this.$('.enrollment-new-mode').val(),
+                    reason = this.$('.enrollment-reason').val() || this.$('.enrollment-reason-other').val();
+                event.preventDefault();
+                if (!reason) {
+                    this.showErrors(gettext('Please specify a reason.'));
+                }
+                else {
+                    this.enrollment.updateEnrollment(new_mode, reason).then(
+                        // Success callback
+                        _.bind(function () {
+                            this.hide();
+                        }, this),
+                        // Error callback
+                        _.bind(function () {
+                            this.showErrors(gettext(
+                                'Something went wrong changing this enrollment. Please try again.'
+                            ));
+                        }, this)
+                    );
+                }
+            },
+
+            cancel: function (event) {
+                event.preventDefault();
+                this.hide();
+            }
+        });
+        return EnrollmentModal;
+    });
+}).call(this, define || RequireJS.define);
--- a/lms/djangoapps/support/static/support/templates/enrollment-modal.underscore
+++ b/lms/djangoapps/support/static/support/templates/enrollment-modal.underscore
@@ -0,0 +1,26 @@
+<form class="enrollment-modal">
+  <h1 class="enrollment-change-title">Change enrollment for <%- enrollment.get('course_id') %></h1>
+  <p class="enrollment-change-errors" style="display: none;"></p>
+  <div class="enrollment-change-field"><p><%- gettext("Current enrollment mode:") %> <%- enrollment.get('mode') %></p></div>
+  <div class="enrollment-change-field">
+    <label for="enrollment-new-mode"><%- gettext("New enrollment mode:") %></label>
+    <select class="enrollment-new-mode" id="enrollment-new-mode">
+      <% _.each(modes, function (mode) { %>
+      <option value="<%- mode %>"><%- mode %></option>
+      <% }) %>
+    </select>
+  </div>
+  <div class="enrollment-change-field">
+    <label for="enrollment-reason"><%- gettext("Reason for change:") %></label>
+    <select class="enrollment-reason" id="enrollment-reason">
+      <option value=""><%- gettext("Choose One") %></option>
+      <% _.each(reasons, function (translated_reason, reason) { %>
+      <option value="<%- reason %>"><%- translated_reason %></option>
+      <% }) %>
+    </select>
+    <label class="sr" for="enrollment-reason-other"><%- gettext("Explain if other.") %></label>
+    <input class="enrollment-reason-other" id="enrollment-reason-other" type="text" placeholder="<%- gettext('Explain if other.') %>" />
+  </div>
+  <button class="enrollment-change-submit"><%- gettext("Submit enrollment change") %></button>
+  <button class="enrollment-change-cancel"><%- gettext("Cancel") %></button>
+</form>
--- a/lms/djangoapps/support/static/support/templates/enrollment.underscore
+++ b/lms/djangoapps/support/static/support/templates/enrollment.underscore
@@ -0,0 +1,62 @@
+<div class="enrollment-search">
+    <form class="enrollment-form">
+        <label class="sr" for="enrollment-query-input"><%- gettext('Search') %></label>
+        <input
+            id="enrollment-query-input"
+            type="text"
+            name="query"
+            value="<%- user %>"
+            placeholder="<%- gettext('Username') %>">
+        </input>
+        <input type="submit" value="<%- gettext('Search') %>" class="btn-disable-on-submit"></input>
+    </form>
+</div>
+
+<% if (enrollments.length > 0) { %>
+<div class="enrollment-results">
+  <table id="enrollment-table" class="enrollment-table display compact nowrap">
+    <thead>
+      <tr>
+        <th><%- gettext('Course ID') %></th>
+        <th><%- gettext('Course Start') %></th>
+        <th><%- gettext('Course End') %></th>
+        <th><%- gettext('Upgrade Deadline') %></th>
+        <th><%- gettext('Verification Deadline') %></th>
+        <th><%- gettext('Enrollment Date') %></th>
+        <th><%- gettext('Enrollment Mode') %></th>
+        <th><%- gettext('Verified mode price') %></th>
+        <th><%- gettext('Reason') %></th>
+        <th><%- gettext('Last modified by') %></th>
+        <th></th>
+      </tr>
+    </thead>
+    <tbody>
+      <% enrollments.each(function (enrollment) { %>
+      <tr>
+        <td><% print(enrollment.get('course_id')) %></td>
+        <td><% print(formatDate(enrollment.get('course_start'))) %></td>
+        <td><% print(formatDate(enrollment.get('course_end'))) %></td>
+        <td><% print(formatDate(enrollment.get('verified_upgrade_deadline'))) %></td>
+        <td><% print(formatDate(enrollment.get('verification_deadline'))) %></td>
+        <td><% print(formatDate(enrollment.get('created'))) %></td>
+        <td><% print(enrollment.get('mode')) %></td>
+        <td><% print(enrollment.get('verified_price')) %></td>
+        <td><% print(enrollment.get('manual_enrollment').reason || gettext('N/A')) %></td>
+        <td><% print(enrollment.get('manual_enrollment').enrolled_by || gettext('N/A')) %></td>
+        <td>
+          <button
+              class="change-enrollment-btn"
+              data-modes="<%= _.pluck(enrollment.get('course_modes'), 'slug')%>"
+              data-course_id="<%= enrollment.get('course_id') %>"
+          >
+            <%- gettext('Change Enrollment') %>
+          </button>
+        </td>
+      </tr>
+      <% }); %>
+    </tbody>
+  </table>
+</div>
+
+<div class="enrollment-modal-wrapper is-hidden"></div>
+<% } %>
--- a/lms/djangoapps/support/tests/test_views.py
+++ b/lms/djangoapps/support/tests/test_views.py
@@ -1,13 +1,26 @@
+# coding: UTF-8
 """
 Tests for support views.
 """

+from datetime import datetime, timedelta
+import itertools
+import json
+import re
+
 import ddt
 from django.test import TestCase
 from django.core.urlresolvers import reverse
+from pytz import UTC

+from course_modes.models import CourseMode
+from course_modes.tests.factories import CourseModeFactory
+from lms.djangoapps.verify_student.models import VerificationDeadline
+from student.models import CourseEnrollment, ManualEnrollmentAudit, ENROLLED_TO_ENROLLED
 from student.roles import GlobalStaff, SupportStaffRole
-from student.tests.factories import UserFactory
+from student.tests.factories import UserFactory, CourseEnrollmentFactory
+from xmodule.modulestore.tests.django_utils import SharedModuleStoreTestCase
+from xmodule.modulestore.tests.factories import CourseFactory


 class SupportViewTestCase(TestCase):
@@ -33,17 +46,21 @@ class SupportViewAccessTests(SupportViewTestCase):
    Tests for access control of support views.
    """

-    @ddt.data(
-        ("support:index", GlobalStaff, True),
-        ("support:index", SupportStaffRole, True),
-        ("support:index", None, False),
-        ("support:certificates", GlobalStaff, True),
-        ("support:certificates", SupportStaffRole, True),
-        ("support:certificates", None, False),
-        ("support:refund", GlobalStaff, True),
-        ("support:refund", SupportStaffRole, True),
-        ("support:refund", None, False),
-    )
+    @ddt.data(*(
+        (url_name, role, has_access)
+        for (url_name, (role, has_access))
+        in itertools.product((
+            'support:index',
+            'support:certificates',
+            'support:refund',
+            'support:enrollment',
+            'support:enrollment_list'
+        ), (
+            (GlobalStaff, True),
+            (SupportStaffRole, True),
+            (None, False)
+        ))
+    ))
    @ddt.unpack
    def test_access(self, url_name, role, has_access):
        if role is not None:
@@ -57,7 +74,13 @@ class SupportViewAccessTests(SupportViewTestCase):
        else:
            self.assertEqual(response.status_code, 403)

-    @ddt.data("support:index", "support:certificates", "support:refund")
+    @ddt.data(
+        "support:index",
+        "support:certificates",
+        "support:refund",
+        "support:enrollment",
+        "support:enrollment_list"
+    )
    def test_require_login(self, url_name):
        url = reverse(url_name)

@@ -116,3 +139,114 @@ class SupportViewCertificatesTests(SupportViewTestCase):
        url = reverse("support:certificates") + "?query=student@example.com"
        response = self.client.get(url)
        self.assertContains(response, "userQuery: 'student@example.com'")
+
+
+@ddt.ddt
+class SupportViewEnrollmentsTests(SharedModuleStoreTestCase, SupportViewTestCase):
+    """Tests for the enrollment support view."""
+
+    def setUp(self):
+        super(SupportViewEnrollmentsTests, self).setUp()
+        SupportStaffRole().add_users(self.user)
+
+        self.course = CourseFactory(display_name=u'teꜱᴛ')
+        self.student = UserFactory.create(username='student', email='test@example.com', password='test')
+
+        for mode in (CourseMode.AUDIT, CourseMode.VERIFIED):
+            CourseModeFactory.create(mode_slug=mode, course_id=self.course.id)  # pylint: disable=no-member
+
+        self.verification_deadline = VerificationDeadline(
+            course_key=self.course.id,  # pylint: disable=no-member
+            deadline=datetime.now(UTC) + timedelta(days=365)
+        )
+        self.verification_deadline.save()
+
+        CourseEnrollmentFactory.create(mode=CourseMode.AUDIT, user=self.student, course_id=self.course.id)  # pylint: disable=no-member
+
+        self.url = reverse('support:enrollment_list', kwargs={'username': self.student.username})
+
+    def assert_enrollment(self, mode):
+        """
+        Assert that the student's enrollment has the correct mode.
+        """
+        enrollment = CourseEnrollment.get_enrollment(self.student, self.course.id)  # pylint: disable=no-member
+        self.assertEqual(enrollment.mode, mode)
+
+    def test_get_enrollments(self):
+        response = self.client.get(self.url)
+        self.assertEqual(response.status_code, 200)
+        data = json.loads(response.content)
+        self.assertEqual(len(data), 1)
+        self.assertDictContainsSubset({
+            'mode': CourseMode.AUDIT,
+            'manual_enrollment': {},
+            'user': self.student.username,
+            'course_id': unicode(self.course.id),  # pylint: disable=no-member
+            'is_active': True,
+            'verified_upgrade_deadline': None,
+        }, data[0])
+        self.assertEqual(
+            {CourseMode.VERIFIED, CourseMode.AUDIT},
+            {mode['slug'] for mode in data[0]['course_modes']}
+        )
+
+    def test_get_manual_enrollment_history(self):
+        ManualEnrollmentAudit.create_manual_enrollment_audit(
+            self.user,
+            self.student.email,
+            ENROLLED_TO_ENROLLED,
+            'Financial Assistance',
+            CourseEnrollment.objects.get(course_id=self.course.id, user=self.student)  # pylint: disable=no-member
+        )
+        response = self.client.get(self.url)
+        self.assertEqual(response.status_code, 200)
+        self.assertDictContainsSubset({
+            'enrolled_by': self.user.email,
+            'reason': 'Financial Assistance',
+        }, json.loads(response.content)[0]['manual_enrollment'])
+
+    def test_change_enrollment(self):
+        self.assertIsNone(ManualEnrollmentAudit.get_manual_enrollment_by_email(self.student.email))
+        response = self.client.post(self.url, data={
+            'course_id': unicode(self.course.id),  # pylint: disable=no-member
+            'old_mode': CourseMode.AUDIT,
+            'new_mode': CourseMode.VERIFIED,
+            'reason': 'Financial Assistance'
+        })
+        self.assertEqual(response.status_code, 200)
+        self.assertIsNotNone(ManualEnrollmentAudit.get_manual_enrollment_by_email(self.student.email))
+        self.assert_enrollment(CourseMode.VERIFIED)
+
+    @ddt.data(
+        ({}, r"The field '\w+' is required."),
+        ({'course_id': 'bad course key'}, 'Could not parse course key.'),
+        ({
+            'course_id': 'course-v1:TestX+T101+2015',
+            'old_mode': CourseMode.AUDIT,
+            'new_mode': CourseMode.VERIFIED,
+            'reason': ''
+        }, 'Could not find enrollment for user'),
+        ({
+            'course_id': None,
+            'old_mode': CourseMode.HONOR,
+            'new_mode': CourseMode.VERIFIED,
+            'reason': ''
+        }, r'User \w+ is not enrolled with mode ' + CourseMode.HONOR),
+        ({
+            'course_id': None,
+            'old_mode': CourseMode.AUDIT,
+            'new_mode': CourseMode.CREDIT_MODE,
+            'reason': ''
+        }, "Specified course mode '{}' unavailable".format(CourseMode.CREDIT_MODE))
+    )
+    @ddt.unpack
+    def test_change_enrollment_bad_data(self, data, error_message):
+        # `self` isn't available from within the DDT declaration, so
+        # assign the course ID here
+        if 'course_id' in data and data['course_id'] is None:
+            data['course_id'] = unicode(self.course.id)  # pylint: disable=no-member
+        response = self.client.post(self.url, data)
+        self.assertEqual(response.status_code, 400)
+        self.assertIsNotNone(re.match(error_message, response.content))
+        self.assert_enrollment(CourseMode.AUDIT)
+        self.assertIsNone(ManualEnrollmentAudit.get_manual_enrollment_by_email(self.student.email))
--- a/lms/djangoapps/support/urls.py
+++ b/lms/djangoapps/support/urls.py
@@ -10,4 +10,6 @@ urlpatterns = patterns(
    url(r'^$', views.index, name="index"),
    url(r'^certificates/?$', views.CertificatesSupportView.as_view(), name="certificates"),
    url(r'^refund/?$', views.RefundSupportView.as_view(), name="refund"),
+    url(r'^enrollment/?$', views.EnrollmentSupportView.as_view(), name="enrollment"),
+    url(r'^enrollment/(?P<username>[\w.@+-]+)?$', views.EnrollmentSupportListView.as_view(), name="enrollment_list"),
 )
--- a/lms/djangoapps/support/views/init.py
+++ b/lms/djangoapps/support/views/init.py
@@ -4,4 +4,5 @@ Aggregate all views for the support app.
 # pylint: disable=wildcard-import
 from .index import *
 from .certificate import *
+from .enrollments import *
 from .refund import *
--- a/lms/djangoapps/support/views/enrollments.py
+++ b/lms/djangoapps/support/views/enrollments.py
@@ -0,0 +1,145 @@
+"""
+Support tool for changing course enrollments.
+"""
+from django.contrib.auth.models import User
+from django.core.urlresolvers import reverse
+from django.db import transaction
+from django.http import HttpResponseBadRequest
+from django.utils.decorators import method_decorator
+from django.views.generic import View
+from rest_framework.generics import GenericAPIView
+from opaque_keys import InvalidKeyError
+from opaque_keys.edx.keys import CourseKey
+
+from course_modes.models import CourseMode
+from edxmako.shortcuts import render_to_response
+from enrollment.api import get_enrollments, update_enrollment
+from enrollment.errors import CourseModeNotFoundError
+from lms.djangoapps.support.decorators import require_support_permission
+from lms.djangoapps.support.serializers import ManualEnrollmentSerializer
+from lms.djangoapps.verify_student.models import VerificationDeadline
+from student.models import CourseEnrollment, ManualEnrollmentAudit, ENROLLED_TO_ENROLLED
+from util.json_request import JsonResponse
+
+
+class EnrollmentSupportView(View):
+    """
+    View for viewing and changing learner enrollments, used by the
+    support team.
+    """
+
+    @method_decorator(require_support_permission)
+    def get(self, request):
+        """Render the enrollment support tool view."""
+        return render_to_response('support/enrollment.html', {
+            'username': request.GET.get('user', ''),
+            'enrollmentsUrl': reverse('support:enrollment_list'),
+            'enrollmentSupportUrl': reverse('support:enrollment')
+        })
+
+
+class EnrollmentSupportListView(GenericAPIView):
+    """
+    Allows viewing and changing learner enrollments by support
+    staff.
+    """
+
+    @method_decorator(require_support_permission)
+    def get(self, request, username):
+        """
+        Returns a list of enrollments for the given user, along with
+        information about previous manual enrollment changes.
+        """
+        enrollments = get_enrollments(username)
+        for enrollment in enrollments:
+            # Folds the course_details field up into the main JSON object.
+            enrollment.update(**enrollment.pop('course_details'))
+            course_key = CourseKey.from_string(enrollment['course_id'])
+            # Add the price of the course's verified mode.
+            self.include_verified_mode_info(enrollment, course_key)
+            # Add manual enrollment history, if it exists
+            enrollment['manual_enrollment'] = self.manual_enrollment_data(enrollment, course_key)
+        return JsonResponse(enrollments)
+
+    @method_decorator(require_support_permission)
+    def post(self, request, username):
+        """Allows support staff to alter a user's enrollment."""
+        try:
+            course_id = request.data['course_id']
+            course_key = CourseKey.from_string(course_id)
+            old_mode = request.data['old_mode']
+            new_mode = request.data['new_mode']
+            reason = request.data['reason']
+            enrollment = CourseEnrollment.objects.get(course_id=course_key, user__username=username)
+            if enrollment.mode != old_mode:
+                return HttpResponseBadRequest(u'User {username} is not enrolled with mode {old_mode}.'.format(
+                    username=username,
+                    old_mode=old_mode
+                ))
+        except KeyError as err:
+            return HttpResponseBadRequest(u'The field {} is required.'.format(err.message))
+        except InvalidKeyError:
+            return HttpResponseBadRequest(u'Could not parse course key.')
+        except CourseEnrollment.DoesNotExist:
+            return HttpResponseBadRequest(
+                u'Could not find enrollment for user {username} in course {course}.'.format(
+                    username=username,
+                    course=unicode(course_key)
+                )
+            )
+        try:
+            # Wrapped in a transaction so that we can be sure the
+            # ManualEnrollmentAudit record is always created correctly.
+            with transaction.atomic():
+                update_enrollment(username, course_id, mode=new_mode)
+                manual_enrollment = ManualEnrollmentAudit.create_manual_enrollment_audit(
+                    request.user,
+                    enrollment.user.email,
+                    ENROLLED_TO_ENROLLED,
+                    reason=reason,
+                    enrollment=enrollment
+                )
+                return JsonResponse(ManualEnrollmentSerializer(instance=manual_enrollment).data)
+        except CourseModeNotFoundError as err:
+            return HttpResponseBadRequest(err.message)
+
+    @staticmethod
+    def include_verified_mode_info(enrollment_data, course_key):
+        """
+        Add information about the verified mode for the given
+        `course_key`, if that course has a verified mode.
+
+        Args:
+          enrollment_data (dict): Dictionary representing a single enrollment.
+          course_key (CourseKey): The course which this enrollment belongs to.
+
+        Returns:
+          None
+        """
+        course_modes = enrollment_data['course_modes']
+        for mode in course_modes:
+            if mode['slug'] == CourseMode.VERIFIED:
+                enrollment_data['verified_price'] = mode['min_price']
+                enrollment_data['verified_upgrade_deadline'] = mode['expiration_datetime']
+                enrollment_data['verification_deadline'] = VerificationDeadline.deadline_for_course(course_key)
+
+    @staticmethod
+    def manual_enrollment_data(enrollment_data, course_key):
+        """
+        Returns serialized information about the manual enrollment
+        belonging to this enrollment, if it exists.
+
+        Args:
+          enrollment_data (dict): Representation of a single course enrollment.
+          course_key (CourseKey): The course for this enrollment.
+
+        Returns:
+          None: If no manual enrollment change has been made.
+          dict: Serialization of the latest manual enrollment change.
+        """
+        user = User.objects.get(username=enrollment_data['user'])
+        enrollment = CourseEnrollment.get_enrollment(user, course_key)
+        manual_enrollment_audit = ManualEnrollmentAudit.get_manual_enrollment(enrollment)
+        if manual_enrollment_audit is None:
+            return {}
+        return ManualEnrollmentSerializer(instance=manual_enrollment_audit).data
--- a/lms/djangoapps/support/views/index.py
+++ b/lms/djangoapps/support/views/index.py
@@ -22,6 +22,11 @@ SUPPORT_INDEX_URLS = [
        "name": _("Manual Refund"),
        "description": _("Track refunds issued directly through CyberSource."),
    },
+    {
+        "url": reverse_lazy("support:enrollment"),
+        "name": _("Enrollment"),
+        "description": _("View and update learner enrollments."),
+    },
 ]


--- a/lms/static/js/spec/main.js
+++ b/lms/static/js/spec/main.js
@@ -713,7 +713,11 @@
        'lms/include/js/spec/discovery/views/search_form_spec.js',
        'lms/include/js/spec/discovery/discovery_factory_spec.js',
        'lms/include/js/spec/ccx/schedule_spec.js',
-        'lms/include/support/js/spec/certificates_spec.js',
+        'lms/include/support/js/spec/collections/enrollment_spec.js',
+        'lms/include/support/js/spec/models/enrollment_spec.js',
+        'lms/include/support/js/spec/views/enrollment_modal_spec.js',
+        'lms/include/support/js/spec/views/enrollment_spec.js',
+        'lms/include/support/js/spec/views/certificates_spec.js',
        'lms/include/teams/js/spec/collections/topic_collection_spec.js',
        'lms/include/teams/js/spec/teams_tab_factory_spec.js',
        'lms/include/teams/js/spec/views/edit_team_spec.js',
--- a/lms/static/lms/js/build.js
+++ b/lms/static/lms/js/build.js
@@ -31,7 +31,8 @@
            'js/student_profile/views/learner_profile_factory',
            'js/views/message_banner',
            'teams/js/teams_tab_factory',
-            'support/js/certificates_factory'
+            'support/js/certificates_factory',
+            'support/js/enrollment_factory',
        ]),

        /**
--- a/lms/static/sass/views/_support.scss
+++ b/lms/static/sass/views/_support.scss
@@ -2,7 +2,7 @@
 // These styles are included on admin pages used by the support team.
 // ===================================================================

-.certificates-search {
+.certificates-search, .enrollment-search {
    margin: 40px 0;

    input[name="query"] {
@@ -30,3 +30,96 @@
 .btn-cert-regenerate {
    font-size: 12px;
 }
+
+.enrollment-modal-wrapper.is-shown {
+  position: fixed;
+  top: 0;
+  right: 0;
+  bottom: 0;
+  left: 0;
+  z-index: 2;
+
+  .enrollment-modal {
+    width: 600px;
+    position: relative;
+    margin: 10% auto;
+    padding: $baseline;
+    border: 4px solid $gray;
+    border-radius: 4px;
+    background-color: $white;
+
+    .enrollment-change-title {
+      @extend %t-title6;
+      @extend %t-strong;
+      @include text-align(left);
+      margin-bottom: 0;
+      text-transform: none;
+    }
+
+    .enrollment-change-field {
+      margin: 0;
+      padding: ($baseline/4) 0;
+      border-bottom: 1px solid $gray-l1;
+
+      p, label, select, input {
+        @extend %t-copy-sub1;
+        display: inline;
+        font-style: normal;
+      }
+    }
+
+    .enrollment-change-errors {
+      @extend %t-copy-sub1;
+      @extend %t-light;
+      color: $red;
+    }
+
+    .enrollment-info {
+      padding: 0;
+      margin: 0;
+      list-style: none;
+    }
+
+    .enrollment-change-submit, .enrollment-change-cancel {
+      @extend %t-action4;
+      margin: ($baseline/4) auto;
+      text-transform: none;
+      background-image: none;
+      border: none;
+      box-shadow: none;
+      text-shadow: none;
+    }
+
+    .enrollment-change-cancel {
+      background-color: $gray-l3;
+    }
+  }
+}
+
+.enrollment-modal-wrapper.is-hidden {
+  display: none;
+}
+
+.enrollment-results {
+  @extend %t-copy-sub2;
+
+  .enrollment-table {
+    display: inline-block;
+  }
+
+  th {
+    @extend %t-title7;
+  }
+
+  .change-enrollment-btn, .change-enrollment-btn:hover {
+    @extend %t-action4;
+    margin: ($baseline/4) auto;
+    padding: ($baseline/4) 1px;
+    letter-spacing: normal;
+    text-transform: none;
+    background-image: none;
+    border: none;
+    box-shadow: none;
+    text-shadow: none;
+  }
+}
--- a/lms/templates/support/enrollment.html
+++ b/lms/templates/support/enrollment.html
@@ -0,0 +1,30 @@
+<%!
+from django.utils.translation import ugettext as _
+
+from openedx.core.lib.js_utils import escape_json_dumps
+%>
+
+<%namespace name='static' file='../static_content.html'/>
+
+<%inherit file="../main.html" />
+
+<%block name="js_extra">
+<%static:require_module module_name="support/js/enrollment_factory" class_name="EnrollmentFactory">
+    new EnrollmentFactory({
+        user: ${escape_json_dumps(username)},
+        enrollmentsUrl: ${escape_json_dumps(enrollmentsUrl)},
+        enrollmentSupportUrl: ${escape_json_dumps(enrollmentSupportUrl)},
+    });
+</%static:require_module>
+</%block>
+
+<%block name="pagetitle">
+${_("Enrollment")}
+</%block>
+
+<%block name="content">
+<section class="container outside-app">
+  <h1>${_("Student Support: Enrollment")}</h1>
+  <div class="enrollment-content"></div>
+</section>
+</%block>