diff --git a/src/proctored-exam-settings/ProctoredExamSettings.jsx b/src/proctored-exam-settings/ProctoredExamSettings.jsx
index 468eb0ba9..ba832380f 100644
--- a/src/proctored-exam-settings/ProctoredExamSettings.jsx
+++ b/src/proctored-exam-settings/ProctoredExamSettings.jsx
@@ -25,11 +25,18 @@ function ExamSettings(props) {
   }
 
   function onCreateZendeskTicketsChange(event) {
-    setAllowOptingOut(event);
+    setCreateZendeskTickets(event);
   }
 
   function onProctoringProviderChange(event) {
-    setProctoringProvider(event.target.value);
+    const provider = event.target.value;
+    setProctoringProvider(provider);
+
+    if (provider === 'proctortrack') {
+      setCreateZendeskTickets(false);
+    } else if (provider === 'software_secure') {
+      setCreateZendeskTickets(true);
+    }
   }
 
   function onProctortrackEscalationEmailChange(event) {
diff --git a/src/proctored-exam-settings/ProctoredExamSettings.test.jsx b/src/proctored-exam-settings/ProctoredExamSettings.test.jsx
new file mode 100644
index 000000000..dd39cdaf7
--- /dev/null
+++ b/src/proctored-exam-settings/ProctoredExamSettings.test.jsx
@@ -0,0 +1,27 @@
+import React from 'react';
+import { mount } from 'enzyme';
+
+import ProctoredExamSettings from './ProctoredExamSettings';
+
+const defaultProps = {
+  courseId: 'course-v1%3AedX%2BDemoX%2BDemo_Course',
+};
+
+describe('ProctoredExamSettings', () => {
+  const component = mount(<ProctoredExamSettings {...defaultProps} />);
+
+  it('updates zendesk ticket field if proctortrack is provider', () => {
+    component.find('select#proctoringProvider').simulate('change', { target: { value: 'proctortrack' } });
+    expect(component.find('input#createZendeskTickets').prop('checked')).toEqual(false);
+  });
+
+  it('updates zendesk ticket field if software_secure is provider', () => {
+    component.find('select#proctoringProvider').simulate('change', { target: { value: 'software_secure' } });
+    expect(component.find('input#createZendeskTickets').prop('checked')).toEqual(true);
+  });
+
+  it('does not update zendesk ticket field for any other provider', () => {
+    component.find('select#proctoringProvider').simulate('change', { target: { value: 'mockprock' } });
+    expect(component.find('input#createZendeskTickets').prop('checked')).toEqual(true);
+  });
+});
diff --git a/src/setupTest.js b/src/setupTest.js
index b012711b9..735fd4cd6 100755
--- a/src/setupTest.js
+++ b/src/setupTest.js
@@ -1 +1,11 @@
 import 'babel-polyfill';
+import Enzyme from 'enzyme';
+import Adapter from 'enzyme-adapter-react-16';
+import axios from 'axios';
+import { getAuthenticatedHttpClient, getAuthenticatedUser } from '@edx/frontend-platform/auth';
+
+Enzyme.configure({ adapter: new Adapter() });
+
+jest.mock('@edx/frontend-platform/auth');
+getAuthenticatedHttpClient.mockReturnValue(axios);
+getAuthenticatedUser.mockReturnValue({ administrator: false });