From 0f483dc4e148c8a6a3e2dac4bf97c6f1a0eb9b69 Mon Sep 17 00:00:00 2001
From: Michael Roytman <mroytman@2u.com>
Date: Tue, 12 Dec 2023 14:28:23 -0500
Subject: [PATCH] feat: add escalation email field for LTI-based proctoring
 providers (#736)

This commit adds an escalation email field for LTI-based proctoring providers to the Proctoring modal on the Pages & Resources page. This field behaves identically to the Proctortrack escalation email.
---
 src/data/services/ExamsApiService.js          |   4 +-
 .../proctoring/Settings.jsx                   | 128 ++++---
 .../proctoring/Settings.test.jsx              | 329 ++++++++++--------
 .../proctoring/messages.js                    |   6 +-
 4 files changed, 256 insertions(+), 211 deletions(-)

diff --git a/src/data/services/ExamsApiService.js b/src/data/services/ExamsApiService.js
index 10a6a7526..aa438444d 100644
--- a/src/data/services/ExamsApiService.js
+++ b/src/data/services/ExamsApiService.js
@@ -1,5 +1,6 @@
 import { getAuthenticatedHttpClient } from '@edx/frontend-platform/auth';
 import { getConfig } from '@edx/frontend-platform';
+import { convertObjectToSnakeCase } from '../../utils';
 
 class ExamsApiService {
   static isAvailable() {
@@ -26,8 +27,9 @@ class ExamsApiService {
   }
 
   static saveCourseExamConfiguration(courseId, dataToSave) {
+    const snakecaseDataToSave = convertObjectToSnakeCase(dataToSave, true);
     const apiClient = getAuthenticatedHttpClient();
-    return apiClient.patch(this.getExamConfigurationUrl(courseId), dataToSave);
+    return apiClient.patch(this.getExamConfigurationUrl(courseId), snakecaseDataToSave);
   }
 }
 
diff --git a/src/pages-and-resources/proctoring/Settings.jsx b/src/pages-and-resources/proctoring/Settings.jsx
index ecd38769d..d224b066d 100644
--- a/src/pages-and-resources/proctoring/Settings.jsx
+++ b/src/pages-and-resources/proctoring/Settings.jsx
@@ -28,7 +28,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
   const initialFormValues = {
     enableProctoredExams: false,
     proctoringProvider: false,
-    proctortrackEscalationEmail: '',
+    escalationEmail: '',
     allowOptingOut: false,
     createZendeskTickets: false,
   };
@@ -44,7 +44,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
   const [saveSuccess, setSaveSuccess] = useState(false);
   const [saveError, setSaveError] = useState(false);
   const [submissionInProgress, setSubmissionInProgress] = useState(false);
-  const [showProctortrackEscalationEmail, setShowProctortrackEscalationEmail] = useState(false);
+  const [showEscalationEmail, setShowEscalationEmail] = useState(false);
   const isEdxStaff = getAuthenticatedUser().administrator;
   const [formStatus, setFormStatus] = useState({
     isValid: true,
@@ -53,6 +53,15 @@ const ProctoringSettings = ({ intl, onClose }) => {
   const isMobile = useIsMobile();
   const modalVariant = isMobile ? 'dark' : 'default';
 
+  const isLtiProvider = (provider) => (
+    ltiProctoringProviders.some(p => p.name === provider)
+  );
+
+  function getProviderDisplayLabel(provider) {
+    // if a display label exists for this provider return it
+    return ltiProctoringProviders.find(p => p.name === provider)?.verbose_name || provider;
+  }
+
   const { courseId } = useContext(PagesAndResourcesContext);
   const appInfo = useModel('courseApps', 'proctoring');
   const alertRef = React.createRef();
@@ -73,38 +82,36 @@ const ProctoringSettings = ({ intl, onClose }) => {
 
       if (value === 'proctortrack') {
         setFormValues({ ...newFormValues, createZendeskTickets: false });
-        setShowProctortrackEscalationEmail(true);
+        setShowEscalationEmail(true);
+      } else if (value === 'software_secure') {
+        setFormValues({ ...newFormValues, createZendeskTickets: true });
+        setShowEscalationEmail(false);
+      } else if (isLtiProvider(value)) {
+        setFormValues(newFormValues);
+        setShowEscalationEmail(true);
       } else {
-        if (value === 'software_secure') {
-          setFormValues({ ...newFormValues, createZendeskTickets: true });
-        } else {
-          setFormValues(newFormValues);
-        }
-
-        setShowProctortrackEscalationEmail(false);
+        setFormValues(newFormValues);
+        setShowEscalationEmail(false);
       }
     } else {
       setFormValues({ ...formValues, [name]: value });
     }
   };
 
-  function isLtiProvider(provider) {
-    return ltiProctoringProviders.some(p => p.name === provider);
-  }
-
-  const setFocusToProctortrackEscalationEmailInput = () => {
+  const setFocusToEscalationEmailInput = () => {
     if (proctoringEscalationEmailInputRef && proctoringEscalationEmailInputRef.current) {
       proctoringEscalationEmailInputRef.current.focus();
     }
   };
 
   function postSettingsBackToServer() {
-    const providerIsLti = isLtiProvider(formValues.proctoringProvider);
+    const selectedProvider = formValues.proctoringProvider;
+    const isLtiProviderSelected = isLtiProvider(selectedProvider);
     const studioDataToPostBack = {
       proctored_exam_settings: {
         enable_proctored_exams: formValues.enableProctoredExams,
         // lti providers are managed outside edx-platform, lti_external indicates this
-        proctoring_provider: providerIsLti ? 'lti_external' : formValues.proctoringProvider,
+        proctoring_provider: isLtiProviderSelected ? 'lti_external' : selectedProvider,
         create_zendesk_tickets: formValues.createZendeskTickets,
       },
     };
@@ -113,17 +120,23 @@ const ProctoringSettings = ({ intl, onClose }) => {
     }
 
     if (formValues.proctoringProvider === 'proctortrack') {
-      studioDataToPostBack.proctored_exam_settings.proctoring_escalation_email = formValues.proctortrackEscalationEmail === '' ? null : formValues.proctortrackEscalationEmail;
+      studioDataToPostBack.proctored_exam_settings.proctoring_escalation_email = formValues.escalationEmail === '' ? null : formValues.escalationEmail;
     }
 
     // only save back to exam service if necessary
     setSubmissionInProgress(true);
+
     const saveOperations = [StudioApiService.saveProctoredExamSettingsData(courseId, studioDataToPostBack)];
     if (allowLtiProviders && ExamsApiService.isAvailable()) {
+      const selectedEscalationEmail = formValues.escalationEmail;
+
       saveOperations.push(
         ExamsApiService.saveCourseExamConfiguration(
           courseId,
-          { provider: providerIsLti ? formValues.proctoringProvider : null },
+          {
+            provider: isLtiProviderSelected ? formValues.proctoringProvider : null,
+            escalationEmail: (isLtiProviderSelected && selectedEscalationEmail !== '') ? selectedEscalationEmail : null,
+          },
         ),
       );
     }
@@ -141,20 +154,21 @@ const ProctoringSettings = ({ intl, onClose }) => {
 
   const handleSubmit = (event) => {
     event.preventDefault();
+    const isLtiProviderSelected = isLtiProvider(formValues.proctoringProvider);
     if (
-      formValues.proctoringProvider === 'proctortrack'
-      && !EmailValidator.validate(formValues.proctortrackEscalationEmail)
-      && !(formValues.proctortrackEscalationEmail === '' && !formValues.enableProctoredExams)
+      (formValues.proctoringProvider === 'proctortrack' || isLtiProviderSelected)
+      && !EmailValidator.validate(formValues.escalationEmail)
+      && !(formValues.escalationEmail === '' && !formValues.enableProctoredExams)
     ) {
-      if (formValues.proctortrackEscalationEmail === '') {
-        const errorMessage = intl.formatMessage(messages['authoring.proctoring.escalationemail.error.blank']);
+      if (formValues.escalationEmail === '') {
+        const errorMessage = intl.formatMessage(messages['authoring.proctoring.escalationemail.error.blank'], { proctoringProviderName: getProviderDisplayLabel(formValues.proctoringProvider) });
 
         setFormStatus({
           isValid: false,
           errors: {
-            formProctortrackEscalationEmail: {
+            formEscalationEmail: {
               dialogErrorMessage: (
-                <Alert.Link onClick={setFocusToProctortrackEscalationEmailInput} href="#formProctortrackEscalationEmail" data-testid="proctorTrackEscalationEmailErrorLink">
+                <Alert.Link onClick={setFocusToEscalationEmailInput} href="#formEscalationEmail" data-testid="escalationEmailErrorLink">
                   {errorMessage}
                 </Alert.Link>
               ),
@@ -168,8 +182,8 @@ const ProctoringSettings = ({ intl, onClose }) => {
         setFormStatus({
           isValid: false,
           errors: {
-            formProctortrackEscalationEmail: {
-              dialogErrorMessage: (<Alert.Link onClick={setFocusToProctortrackEscalationEmailInput} href="#formProctortrackEscalationEmail" data-testid="proctorTrackEscalationEmailErrorLink">{errorMessage}</Alert.Link>),
+            formEscalationEmail: {
+              dialogErrorMessage: (<Alert.Link onClick={setFocusToEscalationEmailInput} href="#formEscalationEmail" data-testid="escalationEmailErrorLink">{errorMessage}</Alert.Link>),
               inputErrorMessage: errorMessage,
             },
           },
@@ -178,7 +192,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
     } else {
       postSettingsBackToServer();
       const errors = { ...formStatus.errors };
-      delete errors.formProctortrackEscalationEmail;
+      delete errors.formEscalationEmail;
       setFormStatus({
         isValid: true,
         errors,
@@ -202,11 +216,6 @@ const ProctoringSettings = ({ intl, onClose }) => {
     return markDisabled;
   }
 
-  function getProviderDisplayLabel(provider) {
-    // if a display label exists for this provider return it
-    return ltiProctoringProviders.find(p => p.name === provider)?.verbose_name || provider;
-  }
-
   function getProctoringProviderOptions(providers) {
     return providers.map(provider => (
       <option
@@ -247,16 +256,18 @@ const ProctoringSettings = ({ intl, onClose }) => {
   );
 
   function renderContent() {
+    const isLtiProviderSelected = isLtiProvider(formValues.proctoringProvider);
+
     return (
       <>
-        {!formStatus.isValid && formStatus.errors.formProctortrackEscalationEmail
+        {!formStatus.isValid && formStatus.errors.formEscalationEmail
           && (
             // tabIndex="-1" to make non-focusable element focusable
             <Alert
-              id="proctortrackEscalationEmailError"
+              id="escalationEmailError"
               variant="danger"
               tabIndex="-1"
-              data-testid="proctortrackEscalationEmailError"
+              data-testid="escalationEmailError"
               ref={alertRef}
             >
               {getFormErrorMessage()}
@@ -319,30 +330,30 @@ const ProctoringSettings = ({ intl, onClose }) => {
           </>
         )}
 
-        {/* PROCTORTRACK ESCALATION EMAIL */}
-        {showProctortrackEscalationEmail && formValues.enableProctoredExams && (
-          <Form.Group controlId="formProctortrackEscalationEmail">
+        {/* ESCALATION EMAIL */}
+        {showEscalationEmail && formValues.enableProctoredExams && (
+          <Form.Group controlId="formEscalationEmail">
             <Form.Label className="font-weight-bold">
               {intl.formatMessage(messages['authoring.proctoring.escalationemail.label'])}
             </Form.Label>
             <Form.Control
               ref={proctoringEscalationEmailInputRef}
               type="email"
-              name="proctortrackEscalationEmail"
+              name="escalationEmail"
               data-testid="escalationEmail"
               onChange={handleChange}
-              value={formValues.proctortrackEscalationEmail}
-              isInvalid={Object.prototype.hasOwnProperty.call(formStatus.errors, 'formProctortrackEscalationEmail')}
-              aria-describedby="proctortrackEscalationEmailHelpText"
+              value={formValues.escalationEmail}
+              isInvalid={Object.prototype.hasOwnProperty.call(formStatus.errors, 'formEscalationEmail')}
+              aria-describedby="escalationEmailHelpText"
             />
-            <Form.Text id="proctortrackEscalationEmailHelpText">
+            <Form.Text id="escalationEmailHelpText">
               {intl.formatMessage(messages['authoring.proctoring.escalationemail.help'])}
             </Form.Text>
-            {Object.prototype.hasOwnProperty.call(formStatus.errors, 'formProctortrackEscalationEmail') && (
+            {Object.prototype.hasOwnProperty.call(formStatus.errors, 'formEscalationEmail') && (
               <Form.Control.Feedback type="invalid">
                 {
-                  formStatus.errors.formProctortrackEscalationEmail
-                  && formStatus.errors.formProctortrackEscalationEmail.inputErrorMessage
+                  formStatus.errors.formEscalationEmail
+                  && formStatus.errors.formEscalationEmail.inputErrorMessage
                 }
               </Form.Control.Feedback>
             )}
@@ -350,7 +361,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
         )}
 
         {/* ALLOW OPTING OUT OF PROCTORED EXAMS */}
-        { isEdxStaff && formValues.enableProctoredExams && !isLtiProvider(formValues.proctoringProvider) && (
+        { isEdxStaff && formValues.enableProctoredExams && !isLtiProviderSelected && (
           <fieldset aria-describedby="allowOptingOutHelpText">
             <Form.Group controlId="formAllowingOptingOut">
               <Form.Label as="legend" className="font-weight-bold">
@@ -374,7 +385,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
         )}
 
         {/* CREATE ZENDESK TICKETS */}
-        { isEdxStaff && formValues.enableProctoredExams && !isLtiProvider(formValues.proctoringProvider) && (
+        { isEdxStaff && formValues.enableProctoredExams && !isLtiProviderSelected && (
           <fieldset aria-describedby="createZendeskTicketsText">
             <Form.Group controlId="formCreateZendeskTickets">
               <Form.Label as="legend" className="font-weight-bold">
@@ -487,10 +498,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
           setLoading(false);
           setSubmissionInProgress(false);
           setCourseStartDate(settingsResponse.data.course_start_date);
-          const isProctortrack = proctoredExamSettings.proctoring_provider === 'proctortrack';
-          setShowProctortrackEscalationEmail(isProctortrack);
           setAvailableProctoringProviders(settingsResponse.data.available_proctoring_providers);
-          const proctoringEscalationEmail = proctoredExamSettings.proctoring_escalation_email;
 
           // The list of providers returned by studio settings are the default behavior. If lti_external
           // is available as an option display the list of LTI providers returned by the exam service.
@@ -517,6 +525,18 @@ const ProctoringSettings = ({ intl, onClose }) => {
           } else {
             selectedProvider = proctoredExamSettings.proctoring_provider;
           }
+
+          const isProctortrack = selectedProvider === 'proctortrack';
+          const ltiProviderSelected = proctoringProvidersLti.some(p => p.name === selectedProvider);
+
+          if (isProctortrack || ltiProviderSelected) {
+            setShowEscalationEmail(true);
+          }
+
+          const proctoringEscalationEmail = ltiProviderSelected
+            ? examConfigResponse.data.escalation_email
+            : proctoredExamSettings.proctoring_escalation_email;
+
           setFormValues({
             ...formValues,
             proctoringProvider: selectedProvider,
@@ -526,7 +546,7 @@ const ProctoringSettings = ({ intl, onClose }) => {
             // The backend API may return null for the proctoringEscalationEmail value, which is the default.
             // In order to keep our email input component controlled, we use the empty string as the default
             // and perform this conversion during GETs and POSTs.
-            proctortrackEscalationEmail: proctoringEscalationEmail === null ? '' : proctoringEscalationEmail,
+            escalationEmail: proctoringEscalationEmail === null ? '' : proctoringEscalationEmail,
           });
         },
       ).catch(
diff --git a/src/pages-and-resources/proctoring/Settings.test.jsx b/src/pages-and-resources/proctoring/Settings.test.jsx
index eacf840a6..1e8d79caa 100644
--- a/src/pages-and-resources/proctoring/Settings.test.jsx
+++ b/src/pages-and-resources/proctoring/Settings.test.jsx
@@ -196,7 +196,6 @@ describe('ProctoredExamSettings', () => {
       await act(async () => {
         fireEvent.change(selectElement, { target: { value: 'test_lti' } });
       });
-      expect(screen.queryByTestId('escalationEmail')).toBeNull();
       expect(screen.queryByTestId('allowOptingOutRadio')).toBeNull();
       expect(screen.queryByTestId('createZendeskTicketsYes')).toBeNull();
       expect(screen.queryByTestId('createZendeskTicketsNo')).toBeNull();
@@ -204,6 +203,8 @@ describe('ProctoredExamSettings', () => {
   });
 
   describe('Validation with invalid escalation email', () => {
+    const proctoringProvidersRequiringEscalationEmail = ['proctortrack', 'test_lti'];
+
     beforeEach(async () => {
       axiosMock.onGet(
         StudioApiService.getProctoredExamSettingsUrl(defaultProps.courseId),
@@ -215,10 +216,14 @@ describe('ProctoredExamSettings', () => {
           proctoring_escalation_email: 'test@example.com',
           create_zendesk_tickets: true,
         },
-        available_proctoring_providers: ['software_secure', 'proctortrack', 'mockproc'],
+        available_proctoring_providers: ['software_secure', 'proctortrack', 'mockproc', 'lti_external'],
         course_start_date: '2070-01-01T00:00:00Z',
       });
 
+      axiosMock.onPatch(
+        ExamsApiService.getExamConfigurationUrl(defaultProps.courseId),
+      ).reply(204, {});
+
       axiosMock.onPost(
         StudioApiService.getProctoredExamSettingsUrl(defaultProps.courseId),
       ).reply(200, {});
@@ -226,175 +231,183 @@ describe('ProctoredExamSettings', () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
     });
 
-    it('Creates an alert when no proctoring escalation email is provided with proctortrack selected', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
-      await act(async () => {
-        fireEvent.change(selectEscalationEmailElement, { target: { value: '' } });
-      });
-      const selectButton = screen.getByTestId('submissionButton');
-      await act(async () => {
-        fireEvent.click(selectButton);
+    proctoringProvidersRequiringEscalationEmail.forEach(provider => {
+      it(`Creates an alert when no proctoring escalation email is provided with ${provider} selected`, async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        await act(async () => {
+          fireEvent.change(selectEscalationEmailElement, { target: { value: '' } });
+        });
+        const selectButton = screen.getByTestId('submissionButton');
+        await act(async () => {
+          fireEvent.click(selectButton);
+        });
+
+        // verify alert content and focus management
+        const escalationEmailError = screen.getByTestId('escalationEmailError');
+        expect(escalationEmailError.textContent).not.toBeNull();
+        expect(document.activeElement).toEqual(escalationEmailError);
+
+        // verify alert link links to offending input
+        const errorLink = screen.getByTestId('escalationEmailErrorLink');
+        await act(async () => {
+          fireEvent.click(errorLink);
+        });
+        const escalationEmailInput = screen.getByTestId('escalationEmail');
+        expect(document.activeElement).toEqual(escalationEmailInput);
       });
 
-      // verify alert content and focus management
-      const escalationEmailError = screen.getByTestId('proctortrackEscalationEmailError');
-      expect(escalationEmailError.textContent).not.toBeNull();
-      expect(document.activeElement).toEqual(escalationEmailError);
+      it(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
 
-      // verify alert link links to offending input
-      const errorLink = screen.getByTestId('proctorTrackEscalationEmailErrorLink');
-      await act(async () => {
-        fireEvent.click(errorLink);
-      });
-      const escalationEmailInput = screen.getByTestId('escalationEmail');
-      expect(document.activeElement).toEqual(escalationEmailInput);
-    });
+        const selectElement = screen.getByDisplayValue('proctortrack');
+        await act(async () => {
+          fireEvent.change(selectElement, { target: { value: provider } });
+        });
 
-    it('Creates an alert when invalid proctoring escalation email is provided with proctortrack selected', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
-      await act(async () => {
-        fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo.bar' } });
-      });
-      const selectButton = screen.getByTestId('submissionButton');
-      await act(async () => {
-        fireEvent.click(selectButton);
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        await act(async () => {
+          fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo.bar' } });
+        });
+        const selectButton = screen.getByTestId('submissionButton');
+        await act(async () => {
+          fireEvent.click(selectButton);
+        });
+
+        // verify alert content and focus management
+        const escalationEmailError = screen.getByTestId('escalationEmailError');
+        expect(document.activeElement).toEqual(escalationEmailError);
+        expect(escalationEmailError.textContent).not.toBeNull();
+        expect(document.activeElement).toEqual(escalationEmailError);
+
+        // verify alert link links to offending input
+        const errorLink = screen.getByTestId('escalationEmailErrorLink');
+        await act(async () => {
+          fireEvent.click(errorLink);
+        });
+        const escalationEmailInput = screen.getByTestId('escalationEmail');
+        expect(document.activeElement).toEqual(escalationEmailInput);
       });
 
-      // verify alert content and focus management
-      const escalationEmailError = screen.getByTestId('proctortrackEscalationEmailError');
-      expect(document.activeElement).toEqual(escalationEmailError);
-      expect(escalationEmailError.textContent).not.toBeNull();
-      expect(document.activeElement).toEqual(escalationEmailError);
+      it('Creates an alert when invalid proctoring escalation email is provided with proctoring disabled', async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        await act(async () => {
+          fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo.bar' } });
+        });
+        const enableProctoringElement = screen.getByText('Proctored exams');
+        await act(async () => fireEvent.click(enableProctoringElement));
+        const selectButton = screen.getByTestId('submissionButton');
+        await act(async () => {
+          fireEvent.click(selectButton);
+        });
 
-      // verify alert link links to offending input
-      const errorLink = screen.getByTestId('proctorTrackEscalationEmailErrorLink');
-      await act(async () => {
-        fireEvent.click(errorLink);
-      });
-      const escalationEmailInput = screen.getByTestId('escalationEmail');
-      expect(document.activeElement).toEqual(escalationEmailInput);
-    });
-
-    it('Creates an alert when invalid proctoring escalation email is provided with proctoring disabled', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
-      await act(async () => {
-        fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo.bar' } });
-      });
-      const enableProctoringElement = screen.getByText('Proctored exams');
-      await act(async () => fireEvent.click(enableProctoringElement));
-      const selectButton = screen.getByTestId('submissionButton');
-      await act(async () => {
-        fireEvent.click(selectButton);
+        // verify alert content and focus management
+        const escalationEmailError = screen.getByTestId('escalationEmailError');
+        expect(document.activeElement).toEqual(escalationEmailError);
+        expect(escalationEmailError.textContent).not.toBeNull();
+        expect(document.activeElement).toEqual(escalationEmailError);
       });
 
-      // verify alert content and focus management
-      const escalationEmailError = screen.getByTestId('proctortrackEscalationEmailError');
-      expect(document.activeElement).toEqual(escalationEmailError);
-      expect(escalationEmailError.textContent).not.toBeNull();
-      expect(document.activeElement).toEqual(escalationEmailError);
-    });
+      it('Has no error when empty proctoring escalation email is provided with proctoring disabled', async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        await act(async () => {
+          fireEvent.change(selectEscalationEmailElement, { target: { value: '' } });
+        });
+        const enableProctoringElement = screen.getByText('Proctored exams');
+        await act(async () => fireEvent.click(enableProctoringElement));
+        const selectButton = screen.getByTestId('submissionButton');
+        await act(async () => {
+          fireEvent.click(selectButton);
+        });
 
-    it('Has no error when invalid proctoring escalation email is provided with proctoring disabled', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
-      await act(async () => {
-        fireEvent.change(selectEscalationEmailElement, { target: { value: '' } });
-      });
-      const enableProctoringElement = screen.getByText('Proctored exams');
-      await act(async () => fireEvent.click(enableProctoringElement));
-      const selectButton = screen.getByTestId('submissionButton');
-      await act(async () => {
-        fireEvent.click(selectButton);
+        // verify there is no escalation email alert, and focus has been set on save success alert
+        expect(screen.queryByTestId('escalationEmailError')).toBeNull();
+
+        const errorAlert = screen.getByTestId('saveSuccess');
+        expect(errorAlert.textContent).toEqual(
+          expect.stringContaining('Proctored exam settings saved successfully.'),
+        );
+        expect(document.activeElement).toEqual(errorAlert);
       });
 
-      // verify there is no escalation email alert, and focus has been set on save success alert
-      expect(screen.queryByTestId('proctortrackEscalationEmailError')).toBeNull();
+      it(`Has no error when valid proctoring escalation email is provided with ${provider} selected`, async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        await act(async () => {
+          fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo@bar.com' } });
+        });
+        const selectButton = screen.getByTestId('submissionButton');
+        await act(async () => {
+          fireEvent.click(selectButton);
+        });
 
-      const errorAlert = screen.getByTestId('saveSuccess');
-      expect(errorAlert.textContent).toEqual(
-        expect.stringContaining('Proctored exam settings saved successfully.'),
-      );
-      expect(document.activeElement).toEqual(errorAlert);
-    });
+        // verify there is no escalation email alert, and focus has been set on save success alert
+        expect(screen.queryByTestId('escalationEmailError')).toBeNull();
 
-    it('Has no error when valid proctoring escalation email is provided with proctortrack selected', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
-      await act(async () => {
-        fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo@bar.com' } });
-      });
-      const selectButton = screen.getByTestId('submissionButton');
-      await act(async () => {
-        fireEvent.click(selectButton);
+        const errorAlert = screen.getByTestId('saveSuccess');
+        expect(errorAlert.textContent).toEqual(
+          expect.stringContaining('Proctored exam settings saved successfully.'),
+        );
+        expect(document.activeElement).toEqual(errorAlert);
       });
 
-      // verify there is no escalation email alert, and focus has been set on save success alert
-      expect(screen.queryByTestId('proctortrackEscalationEmailError')).toBeNull();
+      it(`Escalation email field hidden when proctoring backend is not ${provider}`, async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const proctoringBackendSelect = screen.getByDisplayValue('proctortrack');
+        const selectEscalationEmailElement = screen.getByTestId('escalationEmail');
+        expect(selectEscalationEmailElement.value).toEqual('test@example.com');
+        await act(async () => {
+          fireEvent.change(proctoringBackendSelect, { target: { value: 'software_secure' } });
+        });
+        expect(screen.queryByTestId('escalationEmail')).toBeNull();
+      });
 
-      const errorAlert = screen.getByTestId('saveSuccess');
-      expect(errorAlert.textContent).toEqual(
-        expect.stringContaining('Proctored exam settings saved successfully.'),
-      );
-      expect(document.activeElement).toEqual(errorAlert);
-    });
+      it(`Escalation email Field Show when proctoring backend is switched back to ${provider}`, async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const proctoringBackendSelect = screen.getByDisplayValue('proctortrack');
+        let selectEscalationEmailElement = screen.getByTestId('escalationEmail');
+        await act(async () => {
+          fireEvent.change(proctoringBackendSelect, { target: { value: 'software_secure' } });
+        });
+        expect(screen.queryByTestId('escalationEmail')).toBeNull();
+        await act(async () => {
+          fireEvent.change(proctoringBackendSelect, { target: { value: 'proctortrack' } });
+        });
+        expect(screen.queryByTestId('escalationEmail')).toBeDefined();
+        selectEscalationEmailElement = screen.getByTestId('escalationEmail');
+        expect(selectEscalationEmailElement.value).toEqual('test@example.com');
+      });
 
-    it('Escalation email field hidden when proctoring backend is not Proctortrack', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
+      it('Submits form when "Enter" key is hit in the escalation email field', async () => {
+        await waitFor(() => {
+          screen.getByDisplayValue('proctortrack');
+        });
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        await act(async () => {
+          fireEvent.change(selectEscalationEmailElement, { target: { value: '' } });
+        });
+        await act(async () => {
+          fireEvent.submit(selectEscalationEmailElement);
+        });
+        // if the error appears, the form has been submitted
+        expect(screen.getByTestId('escalationEmailError')).toBeDefined();
       });
-      const proctoringBackendSelect = screen.getByDisplayValue('proctortrack');
-      const selectEscalationEmailElement = screen.getByTestId('escalationEmail');
-      expect(selectEscalationEmailElement.value).toEqual('test@example.com');
-      await act(async () => {
-        fireEvent.change(proctoringBackendSelect, { target: { value: 'software_secure' } });
-      });
-      expect(screen.queryByTestId('escalationEmail')).toBeNull();
-    });
-
-    it('Escalation email Field Show when proctoring backend is switched back to Proctortrack', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const proctoringBackendSelect = screen.getByDisplayValue('proctortrack');
-      let selectEscalationEmailElement = screen.getByTestId('escalationEmail');
-      await act(async () => {
-        fireEvent.change(proctoringBackendSelect, { target: { value: 'software_secure' } });
-      });
-      expect(screen.queryByTestId('escalationEmail')).toBeNull();
-      await act(async () => {
-        fireEvent.change(proctoringBackendSelect, { target: { value: 'proctortrack' } });
-      });
-      expect(screen.queryByTestId('escalationEmail')).toBeDefined();
-      selectEscalationEmailElement = screen.getByTestId('escalationEmail');
-      expect(selectEscalationEmailElement.value).toEqual('test@example.com');
-    });
-
-    it('Submits form when "Enter" key is hit in the escalation email field', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('proctortrack');
-      });
-      const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
-      await act(async () => {
-        fireEvent.change(selectEscalationEmailElement, { target: { value: '' } });
-      });
-      await act(async () => {
-        fireEvent.submit(selectEscalationEmailElement);
-      });
-      // if the error appears, the form has been submitted
-      expect(screen.getByTestId('proctortrackEscalationEmailError')).toBeDefined();
     });
   });
 
@@ -687,11 +700,19 @@ describe('ProctoredExamSettings', () => {
 
     it('Successfully updates exam configuration and studio provider is set to "lti_external" for lti providers', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
-      // Make a change to the provider to proctortrack and set the email
+      // Make a change to the provider to test_lti and set the email
       const selectElement = screen.getByDisplayValue('mockproc');
       await act(async () => {
         fireEvent.change(selectElement, { target: { value: 'test_lti' } });
       });
+
+      const escalationEmail = screen.getByTestId('escalationEmail');
+      expect(escalationEmail.value).toEqual('test@example.com');
+      await act(async () => {
+        fireEvent.change(escalationEmail, { target: { value: 'test_lti@example.com' } });
+      });
+      expect(escalationEmail.value).toEqual('test_lti@example.com');
+
       const submitButton = screen.getByTestId('submissionButton');
       await act(async () => {
         fireEvent.click(submitButton);
@@ -701,6 +722,7 @@ describe('ProctoredExamSettings', () => {
       expect(axiosMock.history.patch.length).toBe(1);
       expect(JSON.parse(axiosMock.history.patch[0].data)).toEqual({
         provider: 'test_lti',
+        escalation_email: 'test_lti@example.com',
       });
 
       // update studio settings
@@ -731,6 +753,7 @@ describe('ProctoredExamSettings', () => {
       expect(axiosMock.history.patch.length).toBe(1);
       expect(JSON.parse(axiosMock.history.patch[0].data)).toEqual({
         provider: null,
+        escalation_email: null,
       });
       expect(axiosMock.history.patch.length).toBe(1);
       expect(axiosMock.history.post.length).toBe(1);
diff --git a/src/pages-and-resources/proctoring/messages.js b/src/pages-and-resources/proctoring/messages.js
index 1f1969306..5c9d459fa 100644
--- a/src/pages-and-resources/proctoring/messages.js
+++ b/src/pages-and-resources/proctoring/messages.js
@@ -53,7 +53,7 @@ const messages = defineMessages({
   },
   'authoring.proctoring.escalationemail.label': {
     id: 'authoring.proctoring.escalationemail.label',
-    defaultMessage: 'Proctortrack escalation email',
+    defaultMessage: 'Escalation email',
     description: 'Label for escalation email text field',
   },
   'authoring.proctoring.escalationemail.help': {
@@ -63,12 +63,12 @@ const messages = defineMessages({
   },
   'authoring.proctoring.escalationemail.error.blank': {
     id: 'authoring.proctoring.escalationemail.error.blank',
-    defaultMessage: 'The Proctortrack Escalation Email field cannot be empty if proctortrack is the selected provider.',
+    defaultMessage: 'The Escalation Email field cannot be empty if {proctoringProviderName} is the selected provider.',
     description: 'Error message for missing required email field.',
   },
   'authoring.proctoring.escalationemail.error.invalid': {
     id: 'authoring.proctoring.escalationemail.error.invalid',
-    defaultMessage: 'The Proctortrack Escalation Email field is in the wrong format and is not valid.',
+    defaultMessage: 'The Escalation Email field is in the wrong format and is not valid.',
     description: 'Error message for a invalid email format.',
   },
   'authoring.proctoring.allowoptout.label': {