diff --git a/src/account-settings/coaching/data/service.js b/src/account-settings/coaching/data/service.js
index 8eba797..788da9b 100644
--- a/src/account-settings/coaching/data/service.js
+++ b/src/account-settings/coaching/data/service.js
@@ -8,8 +8,20 @@ import get from 'lodash.get';
  * @param {Number} userId users are identified in the api by LMS id
  */
 export async function getCoachingPreferences(userId) {
-  const { data } = await getAuthenticatedHttpClient()
-    .get(`${getConfig().LMS_BASE_URL}/api/coaching/v1/users/${userId}/`);
+  let data = {};
+  try {
+    data = await getAuthenticatedHttpClient()
+      .get(`${getConfig().LMS_BASE_URL}/api/coaching/v1/users/${userId}/`);
+  } catch (error) {
+    // If a user isn't active the API call will fail with a lack of credentials.
+    data = {
+      coaching_consent: false,
+      user: userId,
+      eligible_for_coaching: false,
+      consent_form_seen: false,
+    };
+  }
+
   return data;
 }