271 lines
11 KiB
ReStructuredText
271 lines
11 KiB
ReStructuredText
.. _SFD Mobile FAQ:
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########################
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edX Mobile App FAQ
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########################
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.. _General Questions:
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General Questions
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How do I get the mobile app?
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This beta version of the mobile app is only available for a few select courses.
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If you're registered for a course that's available on the mobile app, the
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instructor for the course will send or post a link that you can use to join the
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**edX Android Beta Testers** Google group. You can then install the edX mobile
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app by using either your mobile device or your computer.
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Install the edX Mobile App Using Your Mobile Device
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************************************************************
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#. Click the link that you've received from your instructor to access the **edX
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Android Beta Testers** Google group.
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#. On the **EdX Android Beta Testers** Google group page, tap **Join Group**.
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#. In the dialog box that opens, select the options that you want, and then tap
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**Join this group**.
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#. On the group's home page, tap the **Announcing edX beta app for Android
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smartphone** post.
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#. On the **Announcing edX beta app for Android smartphone** page, tap the link
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to the app in the Google Play store.
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#. On the app's page in the Google Play store, tap **Become a Tester**.
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#. Tap the link under **Get the test version** to download the app from the
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Google Play store.
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#. On the app's page in the Google Play store, tap **Install**, and then tap
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**Accept** to allow the app to access your device.
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#. When the app finishes installing, click **Open**.
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Install the edX Mobile App Using Your Computer
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***************************************************
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#. Click the link that you've received from your instructor to access the **edX
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Android Beta Testers** Google group.
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#. On the **EdX Android Beta Testers** Google group page, click **Join Group**.
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#. In the dialog box that opens, select the options that you want, and then
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click **Join this group**.
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#. On the group's home page, click the link to the app in the Google Play store.
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#. On the app's page in the Google Play store, click **Become a Tester**.
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#. Click the link under **Get the test version** to download the app from the
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Google Play store.
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#. Click **Install**. In the dialog box that opens, select the devices that you
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want to install the app on, and then click **OK**.
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#. When you a see a message saying that the app has been installed, go to your
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device. Check the app list on your device for the edX app.
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How much does the app cost?
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The app is free. You don't have to pay or buy anything to download or use it.
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What platforms does the app run on?
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Our current beta app is available for Android smartphones. We're also working to
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make it available on Android tablets, iPhones, and iPads.
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Which courses are available in the mobile app?
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The following courses are currently available for the mobile beta. We'll be
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adding more courses over the next few weeks, so check the **EdX Android Beta
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Testers** Google group page for updates.
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* `edX - DemoX <https://www.edx.org/course/edx/edx-
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demox-1-demox-4116#.VCGNfytdUZY>`_: A fun and interactive course designed to
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help you get to know the edX learning experience. Perfect to take before you
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start another course.
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* `MITx 6.002x - Circuits and Electronics
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<https://www.edx.org/course/mitx/mitx-6-002x-circuits-
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electronics-2606#.VDKwoSldV58>`_: A course that teaches the fundamentals of
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circuit and electronic analysis.
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* `MITx 4.605x - A Global History of Architecture — Part 1
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<https://www.edx.org/course/mitx/mitx-4-605x-global-history-
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architecture-2721#.VDKwoildV58>`_: A history of architecture from a global
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perspective.
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* `DelftX ET.3034TU - Solar Energy <https://www.edx.org/course/delftx/delftx-et-
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3034tu-solar-energy-1996#.VDKwpCldV58>`_: A course that allows students to
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discover the power of solar energy and design a complete photovoltaic system.
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Can I take a course entirely on my mobile device?
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This beta version of our mobile app is a companion app that you can use to watch
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course videos and see announcements and handouts. To complete readings, homework
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problems, and exams, you can tap **View on Web** in the bottom right corner of
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any screen to access the content in your browser, or you can complete
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assignments on your computer.
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How do I post questions on the discussion board?
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Right now, you can't participate in discussions by using the app. However, when
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you tap **View on Web** in the bottom right corner of any screen, the course
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opens in your browser. You can then tap the **Discussion** tab in your course to
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participate in discussions.
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How do I change my download settings?
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#. In the upper left corner of your **My Courses** page, tap the menu icon.
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.. image:: /Images/Mob_Menu.png
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:width: 300
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:alt: Mobile "My Courses" page with an arrow pointing to the menu in the upper left corner
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#. In the list that appears, locate **SETTINGS: Download only on Wi-Fi**, and
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then tap the option's current setting to change it.
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.. note:: By default, the app is set so that it will only download content,
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including videos, if you're on a Wi-Fi network. If you change this setting,
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you may exceed the data allowance for your cellular plan.
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How do I un-enroll from a course?
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To un-enroll from a course, visit the edX website on your mobile browser or on
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your computer.
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How can I send questions or comments to edX?
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We'd love to receive your feedback on this beta version of our mobile app. In
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the app home page, tap the menu in the upper left corner, and then tap **Submit
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Feedback**.
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.. _Video Questions:
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Video Questions
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How do I download videos?
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To download videos, tap the download icon that appears to the right of each
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section, subsection, or video name. If you tap the download icon for a video,
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you'll download just that video. If you tap the download icon for a section or
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subsection, you'll download all of the videos in that section or subsection.
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.. image:: /Images/Mob_DownloadIcon.png
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:width: 300
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:alt: List of sections with the download icon circled
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How much data will the videos in this app use?
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Course videos are optimized for mobile playback, but watching or downloading any
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video can result in heavy data use. We recommend using a Wi-Fi connection if you
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intend to watch or download a lot of videos. The edX app has a **Download only
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on Wi-Fi** setting that's enabled by default to help you avoid using your
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cellular network accidentally.
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What are the numbers to the right of section and subsection names?
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The number to the right of a section or subsection name is the number of videos
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in that section or subsection.
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.. image:: /Images/Mob_NumberVideos.png
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:width: 300
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:alt: List of sections with the number of videos circled
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What are the circles to the left of the video name?
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The circle indicates whether you've watched a video. A blue circle means that
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you haven't started watching the video. A half-filled circle means that you've
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watched part of the video. A gray circle means that you've watched the entire
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video.
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How can I make the video full screen?
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Tilt your phone until the video changes to landscape, or tap the full screen
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icon in the bottom right corner of the video screen.
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.. image:: /Images/Mob_FullScreenIcon.png
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:width: 300
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:alt: Video in windowed mode with full screen icon circled
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==================================
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How can I see captions?
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When you're playing a video, tap the gear icon in the lower right corner, and
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then tap **Closed Captions**. If the video has captions, a list of available
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languages for the captions appears. Tap the language that you want in the list.
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Some captions are available in just one language, and others are available in
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several languages.
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.. image:: /Images/Mob_CCwithLanguages.png
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:width: 500
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:alt: Video with closed caption language menu visible
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========================================================================================================================================
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If I watch a course video in the mobile app, and then I access the course on a computer, will I be in the same place in the course?
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Right now, your course activity on the mobile app doesn't affect your course
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activity on your computer. That is, if you use your computer to access the
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course, and then you watch a few videos on your mobile device, the next time you
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access the course with your computer you'll return to the last page that you
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viewed on your computer. You won't go to the last video that you watched on your
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mobile device.
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Can I speed up the videos?
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Currently, the videos only run in their original speeds. We're currently working
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on the ability to change video speeds.
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==================================
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How do I delete downloaded videos?
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#. In the upper left corner of your home page, tap the menu icon, and then tap
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**My Videos**.
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#. Tap the course that has the video that you want to delete.
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#. At the bottom of the screen, tap **Edit**.
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#. Tap to select the box that appears to the right of the video name, and then
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tap **Delete** at the bottom of the screen.
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#. In the **Confirm Delete** dialog box, tap **Delete**.
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.. _Troubleshooting:
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*************************
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Troubleshooting
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*************************
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======================================================================================================
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I get a "This video is not available" screen when I try to watch a video. What can I do?
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======================================================================================================
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If you run into problems, make sure you have an Internet connection. If problems
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persist, let us know: go to your **My Courses** page on the app, tap the menu
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icon in the upper left corner, and then tap **Submit Feedback**.
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