281 lines
12 KiB
HTML
281 lines
12 KiB
HTML
<%page expression_filter="h"/>
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<%namespace name='static' file='static_content.html'/>
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<%!
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from datetime import datetime
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import pytz
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from django.conf import settings
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from django.utils.translation import ugettext as _
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from django.core.urlresolvers import reverse
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from openedx.core.djangolib.js_utils import js_escaped_string
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from openedx.core.djangolib.markup import HTML, Text
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from xmodule.tabs import CourseTabList
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%>
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% if settings.FEATURES.get('ENABLE_FEEDBACK_SUBMISSION', False):
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<div class="help-tab">
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<a href="#help-modal" rel="leanModal" role="button">${_("Support")}</a>
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</div>
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<section id="help-modal" class="modal" aria-hidden="true" role="dialog" tabindex="-1" aria-label="${_("{platform_name} Support").format(platform_name=static.get_platform_name())}">
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<div class="inner-wrapper">
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## TODO: find a way to refactor this
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<button class="close-modal" tabindex="0">
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<span class="icon fa fa-remove" aria-hidden="true"></span>
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<span class="sr">
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## Translators: this is a control to allow users to exit out of this modal interface (a menu or piece of UI that takes the full focus of the screen)
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${_('Close')}
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</span>
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</button>
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<div id="help_wrapper">
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<header>
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<h2>
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${Text(_('{platform_name} Support')).format(
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platform_name=HTML(u'<span class="edx">{}</span>').format(static.get_platform_name())
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)}
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</h2>
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<hr>
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</header>
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<%
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discussion_tab = CourseTabList.get_discussion(course) if course else None
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discussion_link = discussion_tab.link_func(course, reverse) if (discussion_tab and discussion_tab.is_enabled(course, user=user)) else None
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%>
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% if discussion_link:
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<p>${Text(_('For {strong_start}questions on course lectures, homework, tools, or materials for this course{strong_end}, post in the {link_start}course discussion forum{link_end}.')).format(
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strong_start=HTML('<strong>'),
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strong_end=HTML('</strong>'),
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link_start=HTML('<a href="{url}" target="_blank">').format(
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url=discussion_link
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),
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link_end=HTML('</a>'),
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)}
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</p>
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% endif
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<p>${Text(_('Have {strong_start}general questions about {platform_name}{strong_end}? You can find lots of helpful information in the {platform_name} {link_start}FAQ{link_end}.')).format(
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strong_start=HTML('<strong>'),
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strong_end=HTML('</strong>'),
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link_start=HTML('<a href="{url}" id="feedback-faq-link" target="_blank">').format(
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url=marketing_link('FAQ')
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),
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link_end=HTML('</a>'),
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platform_name=static.get_platform_name())}
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</p>
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<p>${Text(_('Have a {strong_start}question about something specific{strong_end}? You can contact the {platform_name} general support team directly:')).format(
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strong_start=HTML('<strong>'),
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strong_end=HTML('</strong>'),
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platform_name=static.get_platform_name()
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)}</p>
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<hr>
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<div class="help-buttons">
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<button type="button" class="" id="feedback_link_problem">${_('Report a problem')}</button><br />
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<button type="button" class="" id="feedback_link_suggestion">${_('Make a suggestion')}</button><br />
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<button type="button" class="" id="feedback_link_question">${_('Ask a question')}</button>
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</div>
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<p class="note">${_('Please note: The {platform_name} support team is English speaking. While we will do our best to address your inquiry in any language, our responses will be in English.').format(
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platform_name=static.get_platform_name()
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)}</p>
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</div>
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<div id="feedback_form_wrapper">
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<header></header>
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<form id="feedback_form" class="feedback_form" method="post" data-remote="true" action="/submit_feedback">
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<div class="feedback-form-error" aria-live="polite">
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<div id="feedback_error" class="modal-form-error" tabindex="-1"></div>
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</div>
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% if not user.is_authenticated():
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<label data-field="name" for="feedback_form_name">${_('Name')}*</label>
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<input name="name" type="text" id="feedback_form_name" required>
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<label data-field="email" for="feedback_form_email">${_('E-mail')}*</label>
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<input name="email" type="text" id="feedback_form_email" required>
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% endif
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<label data-field="subject" for="feedback_form_subject">${_('Briefly describe your issue')}*</label>
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<input name="subject" type="text" id="feedback_form_subject" required>
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<label data-field="details" for="feedback_form_details">${_('Tell us the details')}*</label>
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<span class="tip" id="feedback_form_details_tip">${_('Describe what you were doing when you encountered the issue. Include any details that will help us to troubleshoot, including error messages that you saw.')}</span>
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<textarea name="details" id="feedback_form_details" required aria-describedby="feedback_form_details_tip"></textarea>
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<input name="issue_type" type="hidden">
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% if course:
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<input name="course_id" type="hidden" value="${unicode(course.id)}">
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% endif
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<div class="submit">
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<input name="submit" type="submit" value="${_('Submit')}" id="feedback_submit">
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</div>
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</form>
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</div>
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<div id="feedback_success_wrapper">
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<header>
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<h2>${_('Thank You!')}</h2>
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<hr>
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</header>
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<%
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dst = datetime.now(pytz.utc).astimezone(pytz.timezone("America/New_York")).dst()
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if dst:
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open_time = "13:00"
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close_time = "21:00"
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else:
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open_time = "14:00"
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close_time = "22:00"
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%>
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<p>
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${Text(_(
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'Thank you for your inquiry or feedback. We typically respond to a request '
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'within one business day (Monday to Friday, {open_time} UTC to {close_time} UTC.) In the meantime, please '
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'review our {link_start}detailed FAQs{link_end} where most questions have '
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'already been answered.'
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)).format(
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open_time=open_time,
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close_time=close_time,
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link_start=HTML('<a href="{}" target="_blank" id="success-feedback-faq-link">').format(marketing_link('FAQ')),
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link_end=HTML('</a>')
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)}
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</p>
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</div>
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</div>
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</section>
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<script type="text/javascript">
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$(document).ready(function() {
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var $helpModal = $("#help-modal"),
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$closeButton = $("#help-modal .close-modal"),
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$leanOverlay = $("#lean_overlay"),
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$feedbackForm = $("#feedback_form"),
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onModalClose = function() {
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$closeButton.off("click");
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$leanOverlay.off("click");
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$helpModal.attr("aria-hidden", "true");
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$('area,input,select,textarea,button').removeAttr('tabindex');
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$(".help-tab a").focus();
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$leanOverlay.removeAttr('tabindex');
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};
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DialogTabControls.setKeydownListener($helpModal, $closeButton);
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$(".help-tab").click(function() {
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$helpModal.css("position", "absolute");
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DialogTabControls.initializeTabKeyValues("#help_wrapper", $closeButton);
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$(".field-error").removeClass("field-error");
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$feedbackForm[0].reset();
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$("#feedback_form input[type='submit']").removeAttr("disabled");
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$("#feedback_form_wrapper").css("display", "none");
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$("#feedback_error").css("display", "none");
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$("#feedback_form_details_tip").css("display", "none");
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$("#feedback_success_wrapper").css("display", "none");
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$("#help_wrapper").css("display", "block");
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$helpModal.attr("aria-hidden", "false");
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$closeButton.click(onModalClose);
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$leanOverlay.click(onModalClose);
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$("button.close-modal").attr('tabindex', 0);
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$closeButton.focus();
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});
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showFeedback = function(event, issue_type, title, subject_label, details_label) {
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$("#help_wrapper").css("display", "none");
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DialogTabControls.initializeTabKeyValues("#feedback_form_wrapper", $closeButton);
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$("#feedback_form input[name='issue_type']").val(issue_type);
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$("#feedback_form_wrapper").css("display", "block");
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$("#feedback_form_wrapper header").html("<h2>" + title + "</h2><hr>");
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$("#feedback_form_wrapper label[data-field='subject']").html(subject_label);
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$("#feedback_form_wrapper label[data-field='details']").html(details_label);
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$closeButton.focus();
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event.preventDefault();
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};
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$("#feedback_link_problem").click(function(event) {
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$("#feedback_form_details_tip").css({"display": "block", "padding-bottom": "5px"});
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showFeedback(
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event,
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"${_('problem') | n, js_escaped_string}",
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"${_('Report a Problem') | n, js_escaped_string}",
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"${_('Brief description of the problem') + '*' | n, js_escaped_string}" ,
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"${Text(_('Details of the problem you are encountering{asterisk}')).format(
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asterisk='*',
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) | n, js_escaped_string}"
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);
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});
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$("#feedback_link_suggestion").click(function(event) {
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showFeedback(
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event,
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"${_('suggestion') | n, js_escaped_string}",
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"${_('Make a Suggestion') | n, js_escaped_string}",
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"${_('Brief description of your suggestion') + '*' | n, js_escaped_string}",
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"${_('Details') + '*' | n, js_escaped_string}"
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);
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});
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$("#feedback_link_question").click(function(event) {
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showFeedback(
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event,
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"${_('question') | n, js_escaped_string}",
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"${_('Ask a Question') | n, js_escaped_string}",
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"${_('Brief summary of your question') + '*' | n, js_escaped_string}",
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"${_('Details') + '*' | n, js_escaped_string}"
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);
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});
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$feedbackForm.submit(function() {
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$("input[type='submit']", this).attr("disabled", "disabled");
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$closeButton.focus();
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});
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$feedbackForm.on("ajax:complete", function() {
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$("input[type='submit']", this).removeAttr("disabled");
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});
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$feedbackForm.on("ajax:success", function(event, data, status, xhr) {
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$("#feedback_form_wrapper").css("display", "none");
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$("#feedback_success_wrapper").css("display", "block");
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DialogTabControls.initializeTabKeyValues("#feedback_success_wrapper", $closeButton);
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$closeButton.focus();
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});
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$feedbackForm.on("ajax:error", function(event, xhr, status, error) {
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$(".field-error").removeClass("field-error").removeAttr("aria-invalid");
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var responseData;
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try {
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responseData = jQuery.parseJSON(xhr.responseText);
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} catch(err) {
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}
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if (responseData) {
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$("[data-field='"+responseData.field+"']").addClass("field-error").attr("aria-invalid", "true");
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$("#feedback_error").html(responseData.error).stop().css("display", "block");
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} else {
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// If no data (or malformed data) is returned, a server error occurred
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htmlStr = "${_('An error has occurred.') | n, js_escaped_string}";
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% if settings.FEEDBACK_SUBMISSION_EMAIL:
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htmlStr += " " + "${Text(_('Please {link_start}send us e-mail{link_end}.')).format(
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link_start=HTML('<button type="button" id="feedback_email">'),
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link_end=HTML('</button>'),
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) | n, js_escaped_string}";
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% else:
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// If no email is configured, we can't do much other than
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// ask the user to try again later
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htmlStr += " " + "${_('Please try again later.') | n, js_escaped_string}";
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% endif
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$("#feedback_error").html(htmlStr).stop().css("display", "block");
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% if settings.FEEDBACK_SUBMISSION_EMAIL:
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$("#feedback_email").click(function(e) {
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mailto = "mailto:" + "${settings.FEEDBACK_SUBMISSION_EMAIL | n, js_escaped_string}" +
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"?subject=" + $("#feedback_form input[name='subject']").val() +
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"&body=" + $("#feedback_form textarea[name='details']").val();
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window.open(mailto);
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e.preventDefault();
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});
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%endif
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}
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// Make change explicit to assistive technology
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$("#feedback_error").focus();
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});
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});
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</script>
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%endif
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