285 lines
12 KiB
HTML
285 lines
12 KiB
HTML
<%namespace name='static' file='static_content.html'/>
|
|
|
|
<%!
|
|
from datetime import datetime
|
|
import pytz
|
|
from django.conf import settings
|
|
from django.utils.translation import ugettext as _
|
|
from django.core.urlresolvers import reverse
|
|
from xmodule.tabs import CourseTabList
|
|
from microsite_configuration import microsite
|
|
platform_name = microsite.get_value("platform_name", settings.PLATFORM_NAME)
|
|
%>
|
|
|
|
% if settings.FEATURES.get('ENABLE_FEEDBACK_SUBMISSION', False):
|
|
|
|
<div class="help-tab">
|
|
<a href="#help-modal" rel="leanModal" role="button">${_("Help")}</a>
|
|
</div>
|
|
|
|
<section id="help-modal" class="modal" aria-hidden="true" role="dialog" aria-label="${_("{platform_name} Help").format(platform_name=platform_name)}">
|
|
<div class="inner-wrapper" id="help_wrapper">
|
|
## TODO: find a way to refactor this
|
|
<button class="close-modal "tabindex="0">
|
|
<i class="icon fa fa-remove"></i>
|
|
<span class="sr">
|
|
## Translators: this is a control to allow users to exit out of this modal interface (a menu or piece of UI that takes the full focus of the screen)
|
|
${_('Close')}
|
|
</span>
|
|
</button>
|
|
|
|
<header>
|
|
<h2>
|
|
${_('{platform_name} Help').format(
|
|
platform_name=u'<span class="edx">{}</span>'.format(platform_name)
|
|
)}
|
|
</h2>
|
|
<hr>
|
|
</header>
|
|
|
|
<%
|
|
discussion_tab = CourseTabList.get_discussion(course) if course else None
|
|
discussion_link = discussion_tab.link_func(course, reverse) if (discussion_tab and discussion_tab.is_enabled(course, user=user)) else None
|
|
%>
|
|
|
|
% if discussion_link:
|
|
<p>${_('For <strong>questions on course lectures, homework, tools, or materials for this course</strong>, post in the {link_start}course discussion forum{link_end}.').format(
|
|
link_start='<a href="{url}" target="_blank">'.format(url=discussion_link),
|
|
link_end='</a>',
|
|
)}
|
|
</p>
|
|
% endif
|
|
|
|
<p>${_('Have <strong>general questions about {platform_name}</strong>? You can find lots of helpful information in the {platform_name} {link_start}FAQ{link_end}.').format(
|
|
link_start='<a href="{url}" target="_blank">'.format(
|
|
url=marketing_link('FAQ')
|
|
),
|
|
link_end='</a>',
|
|
platform_name=platform_name)}
|
|
</p>
|
|
|
|
<p>${_('Have a <strong>question about something specific</strong>? You can contact the {platform_name} general support team directly:').format(
|
|
platform_name=platform_name
|
|
)}</p>
|
|
<hr>
|
|
|
|
<div class="help-buttons">
|
|
<a href="#" id="feedback_link_problem">${_('Report a problem')}</a>
|
|
<a href="#" id="feedback_link_suggestion">${_('Make a suggestion')}</a>
|
|
<a href="#" id="feedback_link_question">${_('Ask a question')}</a>
|
|
</div>
|
|
|
|
<p class="note">${_('Please note: The {platform_name} support team is English speaking. While we will do our best to address your inquiry in any language, our responses will be in English.').format(
|
|
platform_name=platform_name
|
|
)}</p>
|
|
|
|
</div>
|
|
|
|
<div class="inner-wrapper" id="feedback_form_wrapper">
|
|
<button class="close-modal">
|
|
<i class="icon fa fa-remove"></i>
|
|
<span class="sr">
|
|
## Translators: this is a control to allow users to exit out of this modal interface (a menu or piece of UI that takes the full focus of the screen)
|
|
${_('Close')}
|
|
</span>
|
|
</button>
|
|
|
|
<header></header>
|
|
|
|
<form id="feedback_form" class="feedback_form" method="post" data-remote="true" action="/submit_feedback">
|
|
<div id="feedback_error" class="modal-form-error" tabindex="-1"></div>
|
|
% if not user.is_authenticated():
|
|
<label data-field="name" for="feedback_form_name">${_('Name')}*</label>
|
|
<input name="name" type="text" id="feedback_form_name" aria-required="true">
|
|
<label data-field="email" for="feedback_form_email">${_('E-mail')}*</label>
|
|
<input name="email" type="text" id="feedback_form_email" aria-required="true">
|
|
% endif
|
|
<label data-field="subject" for="feedback_form_subject">${_('Briefly describe your issue')}*</label>
|
|
<input name="subject" type="text" id="feedback_form_subject" aria-required="true">
|
|
<label data-field="details" for="feedback_form_details">${_('Tell us the details')}*
|
|
<span class="tip">${_('Include error messages, steps which lead to the issue, etc')}</span></label>
|
|
<textarea name="details" id="feedback_form_details" aria-required="true"></textarea>
|
|
<input name="issue_type" type="hidden">
|
|
% if course:
|
|
<input name="course_id" type="hidden" value="${course.id.to_deprecated_string() | h}">
|
|
% endif
|
|
<div class="submit">
|
|
<input name="submit" type="submit" value="${_('Submit')}" id="feedback_submit">
|
|
</div>
|
|
</form>
|
|
</div>
|
|
|
|
<div class="inner-wrapper" id="feedback_success_wrapper" tabindex="0">
|
|
<button class="close-modal" tabindex="0">
|
|
<i class="icon fa fa-remove"></i>
|
|
<span class="sr">
|
|
## Translators: this is a control to allow users to exit out of this modal interface (a menu or piece of UI that takes the full focus of the screen)
|
|
${_('Close')}
|
|
</span>
|
|
</button>
|
|
|
|
<header>
|
|
<h2>${_('Thank You!')}</h2>
|
|
<hr>
|
|
</header>
|
|
|
|
<%
|
|
dst = datetime.now(pytz.utc).astimezone(pytz.timezone("America/New_York")).dst()
|
|
if dst:
|
|
open_time = "13:00"
|
|
close_time = "21:00"
|
|
else:
|
|
open_time = "14:00"
|
|
close_time = "22:00"
|
|
%>
|
|
<p>
|
|
${_(
|
|
'Thank you for your inquiry or feedback. We typically respond to a request '
|
|
'within one business day (Monday to Friday, {open_time} UTC to {close_time} UTC.) In the meantime, please '
|
|
'review our {link_start}detailed FAQs{link_end} where most questions have '
|
|
'already been answered.'
|
|
).format(
|
|
open_time=open_time,
|
|
close_time=close_time,
|
|
link_start='<a href="{}" target="_blank" id="feedback-faq-link" tabindex="0">'.format(marketing_link('FAQ')),
|
|
link_end='</a>'
|
|
)}
|
|
</p>
|
|
</div>
|
|
</section>
|
|
|
|
<script type="text/javascript">
|
|
(function() {
|
|
var onModalClose = function() {
|
|
$("#help-modal .close-modal").off("click");
|
|
$("#lean_overlay").off("click");
|
|
$("#help-modal").attr("aria-hidden", "true");
|
|
$('area,input,select,textarea,button').removeAttr('tabindex');
|
|
$(".help-tab a").focus();
|
|
},
|
|
cycle_modal_tab = function(from_element_name, to_element_name) {
|
|
$(from_element_name).on('keydown', function(e) {
|
|
var keyCode = e.keyCode || e.which;
|
|
if (keyCode === 9) {
|
|
e.preventDefault();
|
|
$(to_element_name).focus();
|
|
}
|
|
});
|
|
};
|
|
|
|
$(".help-tab").click(function() {
|
|
$(".field-error").removeClass("field-error");
|
|
$("#feedback_form")[0].reset();
|
|
$("#feedback_form input[type='submit']").removeAttr("disabled");
|
|
$("#feedback_form_wrapper").css("display", "none");
|
|
$("#feedback_error").css("display", "none");
|
|
$("#feedback_success_wrapper").css("display", "none");
|
|
$("#help_wrapper").css("display", "block");
|
|
$("#help-modal").attr("aria-hidden", "false");
|
|
$("#help-modal .close-modal").click(onModalClose);
|
|
$("#lean_overlay").click(onModalClose);
|
|
$("#help_wrapper .close-modal").focus();
|
|
});
|
|
showFeedback = function(event, issue_type, title, subject_label, details_label) {
|
|
$("#help_wrapper").css("display", "none");
|
|
$("#feedback_form input[name='issue_type']").val(issue_type);
|
|
$("#feedback_form_wrapper").css("display", "block");
|
|
$("#feedback_form_wrapper header").html("<h2>" + title + "</h2><hr>");
|
|
$("#feedback_form_wrapper label[data-field='subject']").html(subject_label);
|
|
$("#feedback_form_wrapper label[data-field='details']").html(details_label);
|
|
$("#feedback_form_wrapper .close-modal").focus();
|
|
event.preventDefault();
|
|
};
|
|
cycle_modal_tab("#feedback_link_question", "#help_wrapper .close-modal");
|
|
cycle_modal_tab("#feedback_submit", "#feedback_form_wrapper .close-modal");
|
|
cycle_modal_tab("#feedback-faq-link", "#feedback_success_wrapper .close-modal");
|
|
$("#help-modal").on("keydown", function(e) {
|
|
var keyCode = e.keyCode || e.which;
|
|
if (keyCode === 27) {
|
|
e.preventDefault();
|
|
$("#help_wrapper .close-modal").click();
|
|
}
|
|
});
|
|
$("#feedback_link_problem").click(function(event) {
|
|
showFeedback(
|
|
event,
|
|
"${_('problem')}",
|
|
"${_('Report a Problem')}",
|
|
"${_('Brief description of the problem')}" + "*",
|
|
"${_('Details of the problem you are encountering')}" + "*" + "<span class='tip'>" +
|
|
"${_('Include error messages, steps which lead to the issue, etc.')}" + "</span>"
|
|
);
|
|
});
|
|
$("#feedback_link_suggestion").click(function(event) {
|
|
showFeedback(
|
|
event,
|
|
"${_('suggestion')}",
|
|
"${_('Make a Suggestion')}",
|
|
"${_('Brief description of your suggestion')}" + "*",
|
|
"${_('Details')}" + "*"
|
|
);
|
|
});
|
|
$("#feedback_link_question").click(function(event) {
|
|
showFeedback(
|
|
event,
|
|
"${_('question')}",
|
|
"${_('Ask a Question')}",
|
|
"${_('Brief summary of your question')}" + "*",
|
|
"${_('Details')}" + "*"
|
|
);
|
|
});
|
|
$("#feedback_form").submit(function() {
|
|
$("input[type='submit']", this).attr("disabled", "disabled");
|
|
$('area,input,select,textarea,button').attr('tabindex', -1);
|
|
$("#feedback_form_wrapper .close-modal").focus();
|
|
});
|
|
$("#feedback_form").on("ajax:complete", function() {
|
|
$("input[type='submit']", this).removeAttr("disabled");
|
|
});
|
|
$("#feedback_form").on("ajax:success", function(event, data, status, xhr) {
|
|
$("#feedback_form_wrapper").css("display", "none");
|
|
$("#feedback_success_wrapper").css("display", "block");
|
|
$("#feedback_success_wrapper").focus();
|
|
});
|
|
$("#feedback_form").on("ajax:error", function(event, xhr, status, error) {
|
|
$(".field-error").removeClass("field-error").removeAttr("aria-invalid");
|
|
var responseData;
|
|
try {
|
|
responseData = jQuery.parseJSON(xhr.responseText);
|
|
} catch(err) {
|
|
}
|
|
if (responseData) {
|
|
$("[data-field='"+responseData.field+"']").addClass("field-error").attr("aria-invalid", "true");
|
|
$("#feedback_error").html(responseData.error).stop().css("display", "block");
|
|
} else {
|
|
// If no data (or malformed data) is returned, a server error occurred
|
|
htmlStr = "${_('An error has occurred.')}";
|
|
% if settings.FEEDBACK_SUBMISSION_EMAIL:
|
|
htmlStr += " " + _.template(
|
|
"${_('Please {link_start}send us e-mail{link_end}.')}",
|
|
{link_start: '<a href="#" id="feedback_email">', link_end: '</a>'},
|
|
{interpolate: /\{(.+?)\}/g})
|
|
% else:
|
|
// If no email is configured, we can't do much other than
|
|
// ask the user to try again later
|
|
htmlStr += "${_('Please try again later.')}";
|
|
% endif
|
|
$("#feedback_error").html(htmlStr).stop().css("display", "block");
|
|
% if settings.FEEDBACK_SUBMISSION_EMAIL:
|
|
$("#feedback_email").click(function(e) {
|
|
mailto = "mailto:" + "${settings.FEEDBACK_SUBMISSION_EMAIL}" +
|
|
"?subject=" + $("#feedback_form input[name='subject']").val() +
|
|
"&body=" + $("#feedback_form textarea[name='details']").val();
|
|
window.open(mailto);
|
|
e.preventDefault();
|
|
});
|
|
%endif
|
|
}
|
|
// Make change explicit to assistive technology
|
|
$("#feedback_error").focus();
|
|
});
|
|
})(this)
|
|
</script>
|
|
|
|
%endif
|