202 lines
7.1 KiB
HTML
202 lines
7.1 KiB
HTML
<%namespace name='static' file='static_content.html'/>
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<%! from datetime import datetime %>
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<%! import pytz %>
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<%! from django.conf import settings %>
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<%! from courseware.tabs import get_discussion_link %>
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% if settings.MITX_FEATURES.get('ENABLE_FEEDBACK_SUBMISSION', False):
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<div class="help-tab">
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<a href="#help-modal" rel="leanModal">Help</a>
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</div>
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<section id="help-modal" class="modal">
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<div class="inner-wrapper" id="help_wrapper">
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<header>
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<h2><span class="edx">edX</span> Help</h2>
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<hr>
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</header>
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<%
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discussion_link = get_discussion_link(course) if course else None
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%>
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% if discussion_link:
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<p>For <strong>questions on course lectures, homework, tools, or materials for this course</strong>, post in the
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<a href="${discussion_link}" target="_blank"/>course discussion forum</a>.
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</p>
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% endif
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<p>Have <strong>general questions about edX</strong>? You can find lots of helpful information in the edX
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<a href="/help" target="_blank">FAQ</a>.</p>
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<p>Have a <strong>question about something specific</strong>? You can contact the edX general
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support team directly:</p>
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<hr>
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<div class="help-buttons">
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<a href="#" id="feedback_link_problem">Report a problem</a>
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<a href="#" id="feedback_link_suggestion">Make a suggestion</a>
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<a href="#" id="feedback_link_question">Ask a question</a>
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</div>
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## TODO: find a way to refactor this
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<div class="close-modal">
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<div class="inner">
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<p>✕</p>
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</div>
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</div>
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</div>
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<div class="inner-wrapper" id="feedback_form_wrapper">
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<header></header>
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<form id="feedback_form" class="feedback_form" method="post" data-remote="true" action="/submit_feedback">
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<div id="feedback_error" class="modal-form-error"></div>
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% if not user.is_authenticated():
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<label data-field="name">Name*</label>
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<input name="name" type="text">
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<label data-field="email">E-mail*</label>
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<input name="email" type="text">
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% endif
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<label data-field="subject">Briefly describe your issue*</label>
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<input name="subject" type="text">
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<label data-field="details">Tell us the details*
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<span class="tip">Include error messages, steps which lead to the issue, etc</span></label>
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<textarea name="details"></textarea>
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<input name="issue_type" type="hidden">
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% if course:
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<input name="course_id" type="hidden" value="${course.id | h}">
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% endif
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<div class="submit">
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<input name="submit" type="submit" value="Submit">
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</div>
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</form>
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<div class="close-modal">
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<div class="inner">
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<p>✕</p>
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</div>
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</div>
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</div>
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<div class="inner-wrapper" id="feedback_success_wrapper">
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<header>
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<h2>Thank You!</h2>
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<hr>
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</header>
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<%
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dst = datetime.now(pytz.utc).astimezone(pytz.timezone("America/New_York")).dst()
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business_hours = "13:00 UTC to 21:00 UTC" if dst else "14:00 UTC to 22:00 UTC"
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%>
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<p>
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Thank you for your inquiry or feedback. We typically respond to a
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request within one business day (Monday to Friday,
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${business_hours}.) In the meantime, please review our
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<a href="/help" target="_blank">detailed FAQs</a>
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where most questions have already been answered.
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</p>
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<div class="close-modal">
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<div class="inner">
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<p>✕</p>
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</div>
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</div>
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</div>
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</section>
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<script type="text/javascript">
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(function() {
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$(".help-tab").click(function() {
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$(".field-error").removeClass("field-error");
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$("#feedback_form")[0].reset();
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$("#feedback_form input[type='submit']").removeAttr("disabled");
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$("#feedback_form_wrapper").css("display", "none");
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$("#feedback_error").css("display", "none");
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$("#feedback_success_wrapper").css("display", "none");
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$("#help_wrapper").css("display", "block");
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});
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showFeedback = function(event, issue_type, title, subject_label, details_label) {
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$("#help_wrapper").css("display", "none");
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$("#feedback_form input[name='issue_type']").val(issue_type);
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$("#feedback_form_wrapper").css("display", "block");
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$("#feedback_form_wrapper header").html("<h2>" + title + "</h2><hr>");
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$("#feedback_form_wrapper label[data-field='subject']").html(subject_label);
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$("#feedback_form_wrapper label[data-field='details']").html(details_label);
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event.preventDefault();
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};
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$("#feedback_link_problem").click(function(event) {
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showFeedback(
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event,
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"problem",
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"Report a Problem",
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"Brief description of the problem*",
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"Details of the problem you are encountering* <span class='tip'>Include error messages, steps which lead to the issue, etc.</span>"
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);
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});
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$("#feedback_link_suggestion").click(function(event) {
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showFeedback(
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event,
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"suggestion",
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"Make a Suggestion",
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"Brief description of your suggestion*",
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"Details*"
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);
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});
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$("#feedback_link_question").click(function(event) {
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showFeedback(
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event,
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"question",
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"Ask a Question",
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"Brief summary of your question*",
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"Details*"
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);
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});
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$("#feedback_form").submit(function() {
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$("input[type='submit']", this).attr("disabled", "disabled");
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});
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$("#feedback_form").on("ajax:complete", function() {
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$("input[type='submit']", this).removeAttr("disabled");
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});
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$("#feedback_form").on("ajax:success", function(event, data, status, xhr) {
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$("#feedback_form_wrapper").css("display", "none");
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$("#feedback_success_wrapper").css("display", "block");
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});
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$("#feedback_form").on("ajax:error", function(event, xhr, status, error) {
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$(".field-error").removeClass("field-error");
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var responseData;
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try {
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responseData = jQuery.parseJSON(xhr.responseText);
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} catch(err) {
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}
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if (responseData) {
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$("[data-field='"+responseData.field+"']").addClass("field-error");
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$("#feedback_error").html(responseData.error).stop().css("display", "block");
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} else {
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// If no data (or malformed data) is returned, a server error occurred
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htmlStr = "An error has occurred.";
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% if settings.FEEDBACK_SUBMISSION_EMAIL:
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htmlStr += " Please <a href='#' id='feedback_email'>send us e-mail</a>.";
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% else:
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// If no email is configured, we can't do much other than
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// ask the user to try again later
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htmlStr += " Please try again later.";
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% endif
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$("#feedback_error").html(htmlStr).stop().css("display", "block");
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% if settings.FEEDBACK_SUBMISSION_EMAIL:
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$("#feedback_email").click(function(e) {
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mailto = "mailto:" + "${settings.FEEDBACK_SUBMISSION_EMAIL}" +
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"?subject=" + $("#feedback_form input[name='subject']").val() +
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"&body=" + $("#feedback_form textarea[name='details']").val();
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window.open(mailto);
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e.preventDefault();
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});
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%endif
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}
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});
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})(this)
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</script>
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%endif
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