diff --git a/lms/djangoapps/verify_student/tests/test_views.py b/lms/djangoapps/verify_student/tests/test_views.py
index e8b6816e71..a8e0be66b2 100644
--- a/lms/djangoapps/verify_student/tests/test_views.py
+++ b/lms/djangoapps/verify_student/tests/test_views.py
@@ -1812,6 +1812,7 @@ class TestPhotoVerificationResultsCallback(ModuleStoreTestCase):
         self.assertEqual(attempt.error_code, u'Your photo doesn\'t meet standards.')
         self.assertEqual(attempt.error_msg, u'"Invalid photo"')
         self.assertEquals(response.content, 'OK!')
+        self.assertEqual(len(mail.outbox), 1)
 
     @mock.patch(
         'lms.djangoapps.verify_student.ssencrypt.has_valid_signature',
diff --git a/lms/djangoapps/verify_student/views.py b/lms/djangoapps/verify_student/views.py
index d855eab69a..fb7886fa12 100644
--- a/lms/djangoapps/verify_student/views.py
+++ b/lms/djangoapps/verify_student/views.py
@@ -1179,6 +1179,19 @@ def results_callback(request):
         log.debug("Denying verification for %s", receipt_id)
         attempt.deny(json.dumps(reason), error_code=error_code)
         status = "denied"
+        email_template_context['reason'] = reason
+        email_template_context['reverify_url'] = reverse("verify_student_reverify")
+        email_template_context['faq_url'] = configuration_helpers.get_value(
+            'ID_VERIFICATION_SUPPORT_LINK',
+            settings.SUPPORT_SITE_LINK
+        )
+        context['email_template_context'] = email_template_context
+        context['subject'] = _("Your {platform_name} Verification Has Been Denied").format(
+            platform_name=settings.PLATFORM_NAME
+        )
+        context['message'] = 'emails/failed_verification_email.txt'
+        send_verification_status_email(context)
+
     elif result == "SYSTEM FAIL":
         log.debug("System failure for %s -- resetting to must_retry", receipt_id)
         attempt.system_error(json.dumps(reason), error_code=error_code)
diff --git a/lms/envs/aws.py b/lms/envs/aws.py
index 8f904bfb29..c720c79355 100644
--- a/lms/envs/aws.py
+++ b/lms/envs/aws.py
@@ -294,6 +294,7 @@ MKTG_URL_LINK_MAP.update(ENV_TOKENS.get('MKTG_URL_LINK_MAP', {}))
 
 # Intentional defaults.
 SUPPORT_SITE_LINK = ENV_TOKENS.get('SUPPORT_SITE_LINK', SUPPORT_SITE_LINK)
+ID_VERIFICATION_SUPPORT_LINK = ENV_TOKENS.get('ID_VERIFICATION_SUPPORT_LINK', SUPPORT_SITE_LINK)
 PASSWORD_RESET_SUPPORT_LINK = ENV_TOKENS.get('PASSWORD_RESET_SUPPORT_LINK', SUPPORT_SITE_LINK)
 ACTIVATION_EMAIL_SUPPORT_LINK = ENV_TOKENS.get(
     'ACTIVATION_EMAIL_SUPPORT_LINK', SUPPORT_SITE_LINK
diff --git a/lms/envs/common.py b/lms/envs/common.py
index 1e838cd6ba..0f4d6629ab 100644
--- a/lms/envs/common.py
+++ b/lms/envs/common.py
@@ -2368,6 +2368,7 @@ MKTG_URL_LINK_MAP = {
 STATIC_TEMPLATE_VIEW_DEFAULT_FILE_EXTENSION = 'html'
 
 SUPPORT_SITE_LINK = ''
+ID_VERIFICATION_SUPPORT_LINK = ''
 PASSWORD_RESET_SUPPORT_LINK = ''
 ACTIVATION_EMAIL_SUPPORT_LINK = ''
 
diff --git a/lms/templates/emails/failed_verification_email.txt b/lms/templates/emails/failed_verification_email.txt
new file mode 100644
index 0000000000..365bce3a33
--- /dev/null
+++ b/lms/templates/emails/failed_verification_email.txt
@@ -0,0 +1,11 @@
+<%! from django.utils.translation import ugettext as _ %>
+
+${_("Sorry! The photos you submitted for ID verification were not accepted, for the following reason(s):")}
+
+${_("The photo(s) of you: {reason}").format(reason=reason)}
+
+${_("Resubmit Verification: {reverify_url}").format(reverify_url=reverify_url)}
+$(_("ID Verification FAQ: {faq_url}").format(faq_url=faq_url)
+
+${_("Thank you,")}
+${_("The {platform_name} team").format(platform_name=platform_name)}
diff --git a/lms/templates/emails/successfull_verification_email.txt b/lms/templates/emails/successfull_verification_email.txt
index 154cde7074..ad6e5e0969 100644
--- a/lms/templates/emails/successfull_verification_email.txt
+++ b/lms/templates/emails/successfull_verification_email.txt
@@ -7,5 +7,4 @@ ${_("Congratulations! Your ID verification process was successful.")}
 ${_("Your verification is effective for one year. It will expire on {expiry_date}").format(expiry_date=expiry_date)}
 
 ${_("Thank you,")}
-
 ${_("The {platform_name} team").format(platform_name=platform_name)}