diff --git a/lms/djangoapps/verify_student/models.py b/lms/djangoapps/verify_student/models.py
index f4466dbc85..156cfb3ece 100644
--- a/lms/djangoapps/verify_student/models.py
+++ b/lms/djangoapps/verify_student/models.py
@@ -537,11 +537,10 @@ class SoftwareSecurePhotoVerification(PhotoVerification):
         # Translates the category names and messages into something more human readable
         message_dict = {
             ("photoIdReasons", "Not provided"): _("No photo ID was provided."),
-            ("photoIdReasons", "Text not clear"): _("The text in your photo ID image was not clear."),
+            ("photoIdReasons", "Text not clear"): _("We couldn't read your name from your photo ID image."),
             ("generalReasons", "Name mismatch"): _("The name associated with your account and the name on your ID do not match."),
-            ("generalReasons", "Expected name missing"): _("We were unable to send your name along with your photo."),
             ("userPhotoReasons", "Image not clear"): _("The image of your face was not clear."),
-            ("userPhotoReasons", "Face out of view"): _("Your face was not in view for your face photo"),
+            ("userPhotoReasons", "Face out of view"): _("Your face was not visible in your self-photo"),
         }
 
         try:
diff --git a/lms/templates/verify_student/_reverification_support.html b/lms/templates/verify_student/_reverification_support.html
index a2a3ed86c0..14b249762e 100644
--- a/lms/templates/verify_student/_reverification_support.html
+++ b/lms/templates/verify_student/_reverification_support.html
@@ -6,7 +6,12 @@
       <li class="help-item help-item-whyreverify">
         <h3 class="title">${_("Why Do I Need to Re-Verify?")}</h3>
         <div class="copy">
-          <p>${_("Nulla vitae elit libero, a pharetra augue. Donec id elit non mi porta gravida at eget metus. Maecenas sed diam eget risus varius blandit sit amet non magna.")}</p>
+          <p>${_("There was a problem with your original verification.  To make sure that your identity is correctly associated with your course progress, we need to retake your photo and a photo of your identification document.  If you don't have a valid identification document, contact {link_start}{support_email}{link_end}.").format(
+          support_email=settings.DEFAULT_FEEDBACK_EMAIL,
+          link_start=u'<a href="mailto:{address}?subject={subject_line}">'.format(
+                                address=settings.DEFAULT_FEEDBACK_EMAIL,
+                                subject_line=_('Problem with ID re-verification')),
+          link_end=u'</a>')}</p>
         </div>
       </li>