diff --git a/common/djangoapps/student/models.py b/common/djangoapps/student/models.py
index 256751eb6d..fc3460628f 100644
--- a/common/djangoapps/student/models.py
+++ b/common/djangoapps/student/models.py
@@ -36,13 +36,15 @@ from importlib import import_module
 
 from opaque_keys.edx.locations import SlashSeparatedCourseKey
 
-from course_modes.models import CourseMode
 import lms.lib.comment_client as cc
 from util.query import use_read_replica_if_available
 from xmodule_django.models import CourseKeyField, NoneToEmptyManager
 from opaque_keys.edx.keys import CourseKey
 from functools import total_ordering
 
+from certificates.models import GeneratedCertificate
+from course_modes.models import CourseMode
+
 unenroll_done = Signal(providing_args=["course_enrollment"])
 log = logging.getLogger(__name__)
 AUDIT_LOG = logging.getLogger("audit")
@@ -953,6 +955,11 @@ class CourseEnrollment(models.Model):
         # (side-effects are bad)
         if getattr(self, 'can_refund', None) is not None:
             return True
+
+        # If the student has already been given a certificate they should not be refunded
+        if GeneratedCertificate.certificate_for_student(self.user, self.course_id) is not None:
+            return False
+
         course_mode = CourseMode.mode_for_course(self.course_id, 'verified')
         if course_mode is None:
             return False
diff --git a/common/djangoapps/student/tests/tests.py b/common/djangoapps/student/tests/tests.py
index d9be628d94..f8838213b8 100644
--- a/common/djangoapps/student/tests/tests.py
+++ b/common/djangoapps/student/tests/tests.py
@@ -30,6 +30,8 @@ from student.views import (process_survey_link, _cert_info,
                            change_enrollment, complete_course_mode_info)
 from student.tests.factories import UserFactory, CourseModeFactory
 
+from certificates.models import CertificateStatuses
+from certificates.tests.factories import GeneratedCertificateFactory
 import shoppingcart
 
 log = logging.getLogger(__name__)
@@ -212,6 +214,7 @@ class DashboardTest(TestCase):
         self.assertFalse(course_mode_info['show_upsell'])
         self.assertIsNone(course_mode_info['days_for_upsell'])
 
+    @unittest.skipUnless(settings.ROOT_URLCONF == 'lms.urls', 'Test only valid in lms')
     def test_refundable(self):
         verified_mode = CourseModeFactory.create(
             course_id=self.course.id,
@@ -227,6 +230,26 @@ class DashboardTest(TestCase):
         verified_mode.save()
         self.assertFalse(enrollment.refundable())
 
+    @unittest.skipUnless(settings.ROOT_URLCONF == 'lms.urls', 'Test only valid in lms')
+    def test_refundable_when_certificate_exists(self):
+        verified_mode = CourseModeFactory.create(
+            course_id=self.course.id,
+            mode_slug='verified',
+            mode_display_name='Verified',
+            expiration_datetime=datetime.now(pytz.UTC) + timedelta(days=1)
+        )
+        enrollment = CourseEnrollment.enroll(self.user, self.course.id, mode='verified')
+
+        self.assertTrue(enrollment.refundable())
+
+        generated_certificate = GeneratedCertificateFactory.create(
+            user=self.user,
+            course_id=self.course.id,
+            status=CertificateStatuses.downloadable,
+            mode='verified'
+        )
+
+        self.assertFalse(enrollment.refundable())
 
 class EnrollInCourseTest(TestCase):
     """Tests enrolling and unenrolling in courses."""
diff --git a/lms/djangoapps/certificates/models.py b/lms/djangoapps/certificates/models.py
index 71ab9ffcf4..8ec9ccd05e 100644
--- a/lms/djangoapps/certificates/models.py
+++ b/lms/djangoapps/certificates/models.py
@@ -81,6 +81,9 @@ class CertificateWhitelist(models.Model):
 
 
 class GeneratedCertificate(models.Model):
+
+    MODES = Choices('verified', 'honor', 'audit')
+
     user = models.ForeignKey(User)
     course_id = CourseKeyField(max_length=255, blank=True, default=None)
     verify_uuid = models.CharField(max_length=32, blank=True, default='')
@@ -90,7 +93,6 @@ class GeneratedCertificate(models.Model):
     key = models.CharField(max_length=32, blank=True, default='')
     distinction = models.BooleanField(default=False)
     status = models.CharField(max_length=32, default='unavailable')
-    MODES = Choices('verified', 'honor', 'audit')
     mode = models.CharField(max_length=32, choices=MODES, default=MODES.honor)
     name = models.CharField(blank=True, max_length=255)
     created_date = models.DateTimeField(
@@ -102,6 +104,18 @@ class GeneratedCertificate(models.Model):
     class Meta:
         unique_together = (('user', 'course_id'),)
 
+    @classmethod
+    def certificate_for_student(cls, student, course_id):
+        """
+        This returns the certificate for a student for a particular course
+        or None if no such certificate exits.
+        """
+        try:
+            return cls.objects.get(user=student, course_id=course_id)
+        except cls.DoesNotExist:
+            pass
+
+        return None
 
 def certificate_status_for_student(student, course_id):
     '''
diff --git a/lms/djangoapps/certificates/tests/__init__.py b/lms/djangoapps/certificates/tests/__init__.py
new file mode 100644
index 0000000000..e69de29bb2
diff --git a/lms/djangoapps/certificates/tests/factories.py b/lms/djangoapps/certificates/tests/factories.py
new file mode 100644
index 0000000000..3d6d92ef8c
--- /dev/null
+++ b/lms/djangoapps/certificates/tests/factories.py
@@ -0,0 +1,16 @@
+from factory.django import DjangoModelFactory
+
+from opaque_keys.edx.locations import SlashSeparatedCourseKey
+
+from certificates.models import GeneratedCertificate, CertificateStatuses
+
+# Factories don't have __init__ methods, and are self documenting
+# pylint: disable=W0232
+class GeneratedCertificateFactory(DjangoModelFactory):
+
+    FACTORY_FOR = GeneratedCertificate
+
+    course_id = None
+    status = CertificateStatuses.unavailable
+    mode = GeneratedCertificate.MODES.honor
+    name = ''
diff --git a/lms/djangoapps/certificates/tests/tests.py b/lms/djangoapps/certificates/tests/tests.py
new file mode 100644
index 0000000000..619d458912
--- /dev/null
+++ b/lms/djangoapps/certificates/tests/tests.py
@@ -0,0 +1,24 @@
+"""
+Tests for the certificates models.
+"""
+
+from django.test import TestCase
+
+from xmodule.modulestore.tests.factories import CourseFactory
+
+from student.tests.factories import UserFactory
+from certificates.models import CertificateStatuses, GeneratedCertificate, certificate_status_for_student
+
+
+class CertificatesModelTest(TestCase):
+    """
+    Tests for the GeneratedCertificate model
+    """
+
+    def test_certificate_status_for_student(self):
+        student = UserFactory()
+        course = CourseFactory.create(org='edx', number='verified', display_name='Verified Course')
+
+        certificate_status = certificate_status_for_student(student, course.id)
+        self.assertEqual(certificate_status['status'], CertificateStatuses.unavailable)
+        self.assertEqual(certificate_status['mode'], GeneratedCertificate.MODES.honor)
diff --git a/lms/djangoapps/instructor/views/instructor_dashboard.py b/lms/djangoapps/instructor/views/instructor_dashboard.py
index 930f8304f6..abebd0fb11 100644
--- a/lms/djangoapps/instructor/views/instructor_dashboard.py
+++ b/lms/djangoapps/instructor/views/instructor_dashboard.py
@@ -2,6 +2,8 @@
 Instructor Dashboard Views
 """
 
+import logging
+
 from django.utils.translation import ugettext as _
 from django_future.csrf import ensure_csrf_cookie
 from django.views.decorators.cache import cache_control
@@ -27,12 +29,14 @@ from student.models import CourseEnrollment
 from bulk_email.models import CourseAuthorization
 from class_dashboard.dashboard_data import get_section_display_name, get_array_section_has_problem
 
-from analyticsclient.client import RestClient
+from analyticsclient.client import RestClient, ClientError
 from analyticsclient.course import Course
 
 from .tools import get_units_with_due_date, title_or_url, bulk_email_is_enabled_for_course
 from opaque_keys.edx.locations import SlashSeparatedCourseKey
 
+log = logging.getLogger(__name__)
+
 
 @ensure_csrf_cookie
 @cache_control(no_cache=True, no_store=True, must_revalidate=True)
@@ -250,22 +254,7 @@ def _section_analytics(course_key, access):
     }
 
     if settings.FEATURES.get('ENABLE_ANALYTICS_ACTIVE_COUNT'):
-        auth_token = settings.ANALYTICS_DATA_TOKEN
-        base_url = settings.ANALYTICS_DATA_URL
-
-        client = RestClient(base_url=base_url, auth_token=auth_token)
-        course = Course(client, course_key)
-
-        section_data['active_student_count'] = course.recent_active_user_count['count']
-
-        def format_date(value):
-            return value.split('T')[0]
-
-        start = course.recent_active_user_count['interval_start']
-        end = course.recent_active_user_count['interval_end']
-
-        section_data['active_student_count_start'] = format_date(start)
-        section_data['active_student_count_end'] = format_date(end)
+        _update_active_students(course_key, section_data)
 
     return section_data
 
@@ -284,3 +273,30 @@ def _section_metrics(course_key, access):
         'post_metrics_data_csv_url': reverse('post_metrics_data_csv'),
     }
     return section_data
+
+
+def _update_active_students(course_key, section_data):
+    auth_token = settings.ANALYTICS_DATA_TOKEN
+    base_url = settings.ANALYTICS_DATA_URL
+
+    section_data['active_student_count'] = 'N/A'
+    section_data['active_student_count_start'] = 'N/A'
+    section_data['active_student_count_end'] = 'N/A'
+
+    try:
+        client = RestClient(base_url=base_url, auth_token=auth_token)
+        course = Course(client, course_key.to_deprecated_string())
+
+        section_data['active_student_count'] = course.recent_active_user_count['count']
+
+        def format_date(value):
+            return value.split('T')[0]
+
+        start = course.recent_active_user_count['interval_start']
+        end = course.recent_active_user_count['interval_end']
+
+        section_data['active_student_count_start'] = format_date(start)
+        section_data['active_student_count_end'] = format_date(end)
+
+    except (ClientError, KeyError) as e:
+        log.exception(e)
diff --git a/lms/urls.py b/lms/urls.py
index cc74d0c1ad..063be31b55 100644
--- a/lms/urls.py
+++ b/lms/urls.py
@@ -99,7 +99,7 @@ if settings.FEATURES["ENABLE_SYSADMIN_DASHBOARD"]:
     )
 
 urlpatterns += (
-    url(r'support/', include('dashboard.support_urls')),
+    url(r'^support/', include('dashboard.support_urls')),
 )
 
 #Semi-static views (these need to be rendered and have the login bar, but don't change)
diff --git a/requirements/edx/github.txt b/requirements/edx/github.txt
index 0293c918c9..0ffca52e33 100644
--- a/requirements/edx/github.txt
+++ b/requirements/edx/github.txt
@@ -27,7 +27,7 @@
 -e git+https://github.com/edx/bok-choy.git@82b4e82d79b9d4c6d087ebbfa26ea23235728e62#egg=bok_choy
 -e git+https://github.com/edx-solutions/django-splash.git@9965a53c269666a30bb4e2b3f6037c138aef2a55#egg=django-splash
 -e git+https://github.com/edx/acid-block.git@459aff7b63db8f2c5decd1755706c1a64fb4ebb1#egg=acid-xblock
--e git+https://github.com/edx/edx-ora2.git@release-2014-06-30T13.39#egg=edx-ora2
+-e git+https://github.com/edx/edx-ora2.git@release-2014-06-23T13.19#egg=edx-ora2
 -e git+https://github.com/edx/opaque-keys.git@5929789900b3d0a354ce7274bde74edfd0430f03#egg=opaque-keys
--e git+https://github.com/edx/ease.git@f9f47fb6b5c7c8b6c3360efa72eb56561e1a03b0#egg=ease
+-e git+https://github.com/edx/ease.git@97de68448e5495385ba043d3091f570a699d5b5f#egg=ease
 -e git+https://github.com/edx/i18n-tools.git@f5303e82dff368c7595884d9325aeea1d802da25#egg=i18n-tools