diff --git a/lms/djangoapps/shoppingcart/models.py b/lms/djangoapps/shoppingcart/models.py
index 96a91c2a40..26c8d1f8f8 100644
--- a/lms/djangoapps/shoppingcart/models.py
+++ b/lms/djangoapps/shoppingcart/models.py
@@ -1964,32 +1964,36 @@ class CertificateItem(OrderItem):
 
     def additional_instruction_text(self):
         verification_reminder = ""
-        refund_reminder_msg = _("You can unenroll in the course and receive a full refund for 14 days after the course "
-                                "start date. ")
+        domain = configuration_helpers.get_value('SITE_NAME', settings.SITE_NAME)
+
+        dashboard_path = reverse('dashboard')
+        scheme = u"https" if settings.HTTPS == "on" else u"http"
+        dashboard_url = "{scheme}://{domain}{path}".format(scheme=scheme, domain=domain, path=dashboard_path)
+        refund_reminder_msg = _("To receive a refund you may unenroll from the course on your edX Dashboard "
+                                "({dashboard_url}) up to 14 days after your payment or 14 days after your"
+                                " course starts (up to six months after your payment).\n"
+                                ).format(dashboard_url=dashboard_url)
+
         is_enrollment_mode_verified = self.course_enrollment.is_verified_enrollment()
         is_professional_mode_verified = self.course_enrollment.is_professional_enrollment()
 
         if is_enrollment_mode_verified:
-            domain = configuration_helpers.get_value('SITE_NAME', settings.SITE_NAME)
             path = reverse('verify_student_verify_now', kwargs={'course_id': six.text_type(self.course_id)})
             verification_url = "http://{domain}{path}".format(domain=domain, path=path)
 
             verification_reminder = _(
-                u"If you haven't verified your identity yet, please start the verification process ({verification_url})."
-            ).format(verification_url=verification_url)
+                u"If you haven't verified your identity yet, please start the verification process"
+                u" ({verification_url}).").format(verification_url=verification_url)
 
         if is_professional_mode_verified:
             refund_reminder_msg = _("You can unenroll in the course and receive a full refund for 2 days after the "
-                                    "course start date. ")
-
+                                    "course start date.\n")
         refund_reminder = _(
-            u"{refund_reminder_msg}"
-            u"To receive your refund, contact {billing_email}. "
-            u"Please include your order number in your email. "
-            u"Please do NOT include your credit card information."
-        ).format(
+            "{refund_reminder_msg}"
+            "For help unenrolling, Please see How do I unenroll from a course? "
+            "({how_to_unenroll_link}) in our edX HelpCenter.").format(
             refund_reminder_msg=refund_reminder_msg,
-            billing_email=settings.PAYMENT_SUPPORT_EMAIL
+            how_to_unenroll_link=settings.SUPPORT_HOW_TO_UNENROLL_LINK
         )
 
         # Need this to be unicode in case the reminder strings
diff --git a/lms/djangoapps/shoppingcart/tests/test_models.py b/lms/djangoapps/shoppingcart/tests/test_models.py
index e2cdf99a8a..48ed275dde 100644
--- a/lms/djangoapps/shoppingcart/tests/test_models.py
+++ b/lms/djangoapps/shoppingcart/tests/test_models.py
@@ -1091,7 +1091,7 @@ class CertificateItemTest(ModuleStoreTestCase):
         self.assertEqual('Order Payment Confirmation', email.subject)
         self.assertNotIn("If you haven't verified your identity yet, please start the verification process", email.body)
         self.assertIn(
-            "You can unenroll in the course and receive a full refund for 2 days after the course start date. ",
+            "You can unenroll in the course and receive a full refund for 2 days after the course start date.\n",
             email.body
         )
 
diff --git a/lms/envs/common.py b/lms/envs/common.py
index e947c0870a..de3a2ca754 100644
--- a/lms/envs/common.py
+++ b/lms/envs/common.py
@@ -3889,3 +3889,6 @@ MICROSITE_CONFIGURATION = {}
 SYSLOG_SERVER = ''
 FEEDBACK_SUBMISSION_EMAIL = ''
 GITHUB_REPO_ROOT = '/edx/var/edxapp/data'
+
+##################### SUPPORT URL ############################
+SUPPORT_HOW_TO_UNENROLL_LINK = ''
diff --git a/lms/envs/production.py b/lms/envs/production.py
index 2aa0bd07d0..dcf8a4592d 100644
--- a/lms/envs/production.py
+++ b/lms/envs/production.py
@@ -1158,3 +1158,6 @@ MANUAL_ENROLLMENT_ROLE_CHOICES = ENV_TOKENS.get('MANUAL_ENROLLMENT_ROLE_CHOICES'
 ########################## limiting dashboard courses ######################
 
 DASHBOARD_COURSE_LIMIT = ENV_TOKENS.get('DASHBOARD_COURSE_LIMIT', None)
+
+##################### SUPPORT URL ############################
+SUPPORT_HOW_TO_UNENROLL_LINK = ENV_TOKENS.get('SUPPORT_HOW_TO_UNENROLL_LINK', SUPPORT_HOW_TO_UNENROLL_LINK)