diff --git a/lms/djangoapps/support/static/support/jsx/logged_in_user.jsx b/lms/djangoapps/support/static/support/jsx/logged_in_user.jsx
index 477520bec0..685df32fda 100644
--- a/lms/djangoapps/support/static/support/jsx/logged_in_user.jsx
+++ b/lms/djangoapps/support/static/support/jsx/logged_in_user.jsx
@@ -40,7 +40,7 @@ function LoggedInUser({ userInformation, onChangeCallback, handleClick, showWarn
   const subjectElement = (<div>
     <label htmlFor="subject">{gettext('Subject')}</label>
     <select className="form-control select-subject" id="subject">
-      <option value="">--------</option>
+      <option value="">{gettext('Select a category')}</option>
       <option value="Account Settings">{gettext('Account Settings')}</option>
       <option value="Billing/Payment Options">{gettext('Billing/Payment Options')}</option>
       <option value="Certificates">{gettext('Certificates')}</option>
@@ -48,12 +48,8 @@ function LoggedInUser({ userInformation, onChangeCallback, handleClick, showWarn
       <option value="Deadlines">{gettext('Deadlines')}</option>
       <option value="Errors/Technical Issues">{gettext('Errors/Technical Issues')}</option>
       <option value="Financial Aid">{gettext('Financial Aid')}</option>
-      <option value="Masters">{gettext('Masters')}</option>
-      <option value="MicroMasters">{gettext('MicroMasters')}</option>
-      <option value="MicroBachelors">{gettext('MicroBachelors')}</option>
       <option value="Photo Verification">{gettext('Photo Verification')}</option>
       <option value="Proctoring">{gettext('Proctoring')}</option>
-      <option value="Security">{gettext('Security')}</option>
       <option value="Other">{gettext('Other')}</option>
     </select>
   </div>);
diff --git a/lms/djangoapps/support/static/support/jsx/single_support_form.jsx b/lms/djangoapps/support/static/support/jsx/single_support_form.jsx
index d98625baf2..4c23849ee3 100644
--- a/lms/djangoapps/support/static/support/jsx/single_support_form.jsx
+++ b/lms/djangoapps/support/static/support/jsx/single_support_form.jsx
@@ -208,9 +208,6 @@ class RenderForm extends React.Component {
 
         {/* Note: not using Paragon bc component shows in the DOM but not rendered, even when using
          version 2.6.4. */}
-        <div className="alert alert-warning" role="alert" style={{ marginBottom: '1rem', padding: '1.5rem', left: '0px', fontSize: '16px', backgroundColor: '#fffaed', color: '#171C29', border: '1px solid #FFD875', borderRadius: '0.3rem' }}>
-          <div>{gettext('Due to the recent increase in interest in online education and edX, we are currently experiencing an unusually high volume of support requests. We appreciate your patience as we work to review each request. Please check the ')}<a href="https://support.edx.org/hc/en-us" className="alert-link">Help Center</a>{gettext(' as many questions may have already been answered.')}</div>
-        </div>
 
         <div className="row">
           <div className="col-sm-12">