diff --git a/lms/djangoapps/shoppingcart/processors/CyberSource2.py b/lms/djangoapps/shoppingcart/processors/CyberSource2.py
index efd0b8f530..5606279829 100644
--- a/lms/djangoapps/shoppingcart/processors/CyberSource2.py
+++ b/lms/djangoapps/shoppingcart/processors/CyberSource2.py
@@ -25,6 +25,7 @@ import binascii
 import re
 import json
 import uuid
+import logging
 from textwrap import dedent
 from datetime import datetime
 from collections import OrderedDict, defaultdict
@@ -38,6 +39,8 @@ from shoppingcart.processors.exceptions import *
 from shoppingcart.processors.helpers import get_processor_config
 from microsite_configuration import microsite
 
+log = logging.getLogger(__name__)
+
 
 def process_postpay_callback(params):
     """
@@ -82,6 +85,7 @@ def process_postpay_callback(params):
                 'error_html': _get_processor_decline_html(params)
             }
     except CCProcessorException as error:
+        log.exception('error processing CyberSource postpay callback')
         return {
             'success': False,
             'order': None,  # due to exception we may not have the order
@@ -449,9 +453,9 @@ def _get_processor_exception_html(exception):
     if isinstance(exception, CCProcessorDataException):
         return _format_error_html(
             _(
-                u"Sorry! Our payment processor sent us back a payment confirmation that had inconsistent data!  "
-                u"We apologize that we cannot verify whether the charge went through and take further action on your order.  "
-                u"The specific error message is: {msg}  "
+                u"Sorry! Our payment processor sent us back a payment confirmation that had inconsistent data! "
+                u"We apologize that we cannot verify whether the charge went through and take further action on your order. "
+                u"The specific error message is: {msg} "
                 u"Your credit card may possibly have been charged.  Contact us with payment-specific questions at {email}."
             ).format(
                 msg=u'<span class="exception_msg">{msg}</span>'.format(msg=exception.message),
@@ -461,8 +465,8 @@ def _get_processor_exception_html(exception):
     elif isinstance(exception, CCProcessorWrongAmountException):
         return _format_error_html(
             _(
-                u"Sorry! Due to an error your purchase was charged for a different amount than the order total!  "
-                u"The specific error message is: {msg}.  "
+                u"Sorry! Due to an error your purchase was charged for a different amount than the order total! "
+                u"The specific error message is: {msg}. "
                 u"Your credit card has probably been charged. Contact us with payment-specific questions at {email}."
             ).format(
                 msg=u'<span class="exception_msg">{msg}</span>'.format(msg=exception.message),
@@ -476,7 +480,7 @@ def _get_processor_exception_html(exception):
                 u"unable to validate that the message actually came from the payment processor. "
                 u"The specific error message is: {msg}. "
                 u"We apologize that we cannot verify whether the charge went through and take further action on your order. "
-                u"Your credit card may possibly have been charged.  Contact us with payment-specific questions at {email}."
+                u"Your credit card may possibly have been charged. Contact us with payment-specific questions at {email}."
             ).format(
                 msg=u'<span class="exception_msg">{msg}</span>'.format(msg=exception.message),
                 email=payment_support_email
@@ -495,7 +499,7 @@ def _get_processor_exception_html(exception):
     else:
         return _format_error_html(
             _(
-                u"Sorry!  Your payment could not be processed because an unexpected exception occurred.  "
+                u"Sorry! Your payment could not be processed because an unexpected exception occurred. "
                 u"Please contact us at {email} for assistance."
             ).format(email=payment_support_email)
         )
@@ -503,7 +507,7 @@ def _get_processor_exception_html(exception):
 
 def _format_error_html(msg):
     """ Format an HTML error message """
-    return '<p class="error_msg">{msg}</p>'.format(msg=msg)
+    return u'<p class="error_msg">{msg}</p>'.format(msg=msg)
 
 
 CARDTYPE_MAP = defaultdict(lambda: "UNKNOWN")
diff --git a/lms/djangoapps/shoppingcart/processors/tests/test_CyberSource2.py b/lms/djangoapps/shoppingcart/processors/tests/test_CyberSource2.py
index 2636b44dc6..de3777222f 100644
--- a/lms/djangoapps/shoppingcart/processors/tests/test_CyberSource2.py
+++ b/lms/djangoapps/shoppingcart/processors/tests/test_CyberSource2.py
@@ -4,6 +4,7 @@ Tests for the newer CyberSource API implementation.
 """
 from mock import patch
 from django.test import TestCase
+from django.conf import settings
 import ddt
 
 from student.tests.factories import UserFactory
@@ -12,7 +13,13 @@ from shoppingcart.processors.CyberSource2 import (
     processor_hash,
     process_postpay_callback,
     render_purchase_form_html,
-    get_signed_purchase_params
+    get_signed_purchase_params,
+    _get_processor_exception_html
+)
+from shoppingcart.processors.exceptions import (
+    CCProcessorSignatureException,
+    CCProcessorDataException,
+    CCProcessorWrongAmountException
 )
 
 
@@ -227,6 +234,19 @@ class CyberSource2Test(TestCase):
         result = process_postpay_callback(params)
         self.assertTrue(result['success'])
 
+    @ddt.data('string', u'üñîçø∂é')
+    def test_get_processor_exception_html(self, error_string):
+        """
+        Tests the processor exception html message
+        """
+        for exception_type in [CCProcessorSignatureException, CCProcessorWrongAmountException, CCProcessorDataException]:
+            error_msg = error_string
+            exception = exception_type(error_msg)
+            html = _get_processor_exception_html(exception)
+            self.assertIn(settings.PAYMENT_SUPPORT_EMAIL, html)
+            self.assertIn('Sorry!', html)
+            self.assertIn(error_msg, html)
+
     def _signed_callback_params(
         self, order_id, order_amount, paid_amount,
         accepted=True, signature=None, card_number='xxxxxxxxxxxx1111',