diff --git a/common/djangoapps/util/views.py b/common/djangoapps/util/views.py
index 50db52864e..9357fbeef3 100644
--- a/common/djangoapps/util/views.py
+++ b/common/djangoapps/util/views.py
@@ -233,7 +233,7 @@ def _record_feedback_in_zendesk(
             new_ticket['ticket']['group_id'] = group['id']
     try:
         ticket_id = zendesk_api.create_ticket(new_ticket)
-        if group is None:
+        if group_name is not None and group is None:
             # Support uses Zendesk groups to track tickets. In case we
             # haven't been able to correctly group this ticket, log its ID
             # so it can be found later.