diff --git a/6002x-faq.html b/6002x-faq.html
index ccbe473b4e..475e0312c8 100644
--- a/6002x-faq.html
+++ b/6002x-faq.html
@@ -55,10 +55,19 @@ assignments and exams. </p>
 <h2> I just enrolled for the course. I have not received any form
 of acknowledgement that I have enrolled.</h2>
 
-<p> You should receive a single activation e-mail. If you did not,
-check your spam folder, or try to register again with your correct
-e-mail address and a new username (most errors are from typos in
-e-mail addresses).</p>
+<p> You should receive a single activation e-mail. If you did not, the
+most common issues are:
+<ul>
+<li> Typo in e-mail address
+<li> Old browser. We recommend trying a modern version of Firefox or Chrome
+<li> JavaScript disabled
+<li> Activation e-mail in spam folder. Check spam folder.
+<li> Non-unique username. Try adding a random string at the end.
+</ul>
+
+<p>If you run into issues, try recreating your account. There is no need
+to do anything about the old account, if any. If it is not activated
+through the link in the e-mail, it will disappear later.
 
 <h2> How do I drop the course?</h2>